CEBU CITY – Despite numerous challenges, the country’s contact center sector, along with the entire information technology and business process management (IT-BPM) industry, is poised to hit the ambitious $49-billion annual revenue goal by 2028. Haidee Enriquez, president of the Contact Center...
The Civil Service Commission (CSC) reported slow processing times, unresponsiveness, and disrespectful conduct as among the top complaints from citizens on government agencies, based on the data from its helpdesk, Contact Center ng Bayan (CCB). In a statement on Monday, Aug. 12, CSC said the most...
The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $32.16 billion in 2024, the Contact Center Association of the Philippines (CCAP) said. In a statement, CCAP President Mickey Ocampo said the revenue projection is...
CEBU CITY – This city will host the Contact Islands 2024 conference where key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders, and customer experience officers will discuss the influence of artificial...
The IT-business process management (ITBPM) industry forecasts a seven percent revenue growth next year on continuing demand for Philippines as an outsourcing hub, according to its top official. Jack Madrid, president and CEO of IT and Business Process Association of the Philippines (IBPAP), cited...
The Philippine IT-business process management (IT-BPM) sector has warned that the potential of rising wages in the country is a threat to the industry’s cost-effective advantage. Contact Center Association of the Philippines (CCAP) Managing Director Rosario Cajucom-Bradbury shared insights at the...
CEBU CITY – The local contact center sector is eyeing a yearly annual revenue target of $59 billion by 2028. Despite the emergence of generative artificial intelligence (AI), the Contact Center Association of the Philippines (CCAP) is confident that the target revenue will be met. CCAP said that...
Civil Service Commission (CSC) Chairperson Karlo Nograles has pledged his agency’s full cooperation and support for the Philippine Development Plan (PDP) 2023-2028 and the attainment of good governance goals. Civil Service Commission (CSC) Chairman Karlo Alexei Nograles (Senate PRIB Photo) In a...
(CSC / MANILA BULLETIN) The Contact Center ng Bayan (CCB) of the Civil Service Commission (CSC) posted 99.81 resolution rate on feedback received from public. “Providing customer-centered services remains a top priority of the Civil Service Commission (CSC) thru the Contact Center ng Bayan (CCB)....
The Department of Education (DepED) was named as one of the top-performing government agencies with the highest public complaints resolution in the last ten years. (MB Visual Content Group) “In celebration of the 122nd Philippine Civil Service Anniversary, the Civil Service Commission (CSC)...
Amid the coronavirus disease (COVID-19) pandemic, the Civil Service Commission’s (CSC) Contact Center ng Bayan (CCB) has posted a resolution rate of 99.69 percent. (CSC / MANILA BULLETIN) According to CSC, this means that the CCB resolved a total of 211,726 transactions in 2021 out of a total of...
