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DepED lauded for 'excellent' handling of public complaints

Philippines | National

DepED lauded for 'excellent' handling of public complaints

By Charie Mae F. Abarca

The Department of Education (DepED) was named as one of the top-performing government agencies with the highest public complaints resolution in the last ten years.

(MB Visual Content Group)

“In celebration of the 122nd Philippine Civil Service Anniversary, the Civil Service Commission (CSC) issued a certificate of recognition to DepED for achieving one of the highest complaints resolution rates for the past decade as a CSC’s Contact Center ng Bayan (CCB) partner,” said DepED in a press statement on Tuesday, Nov. 29.

CCB serves as the government's “main helpdesk” where the public can request for information and assistance on certain government-related services. They may likewise report commendations, appreciation, complaints, and feedback through this mechanism.

“As one of CCB’s key partners, DepED posted a high resolution rate for CCB-related concerns in the last 10 years,” DepED said, adding that in 2022 alone, the department’s Public Affairs Service-Public Assistance and Action Center (PAS-PAAC) received a resolution rate of 87.83 percent.

Related Tags

deped education public complaints Department of education (DepEd) Civil Service Commission contact center ng bayan

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