As artificial intelligence (AI) rapidly changes various industries, the discussion about its impact on the workforce is more important than ever. As companies incorporate AI into their operations, a key question arises: How can professionals equip themselves to thrive in this new environment?

While AI technologies can streamline processes and boost efficiency, many experts believe that the unique value of human skills is crucial in this transition. The takeaway is simple: machines can handle tasks quickly, but they can't replace the nuanced understanding and creativity that only humans bring to the table.

Consider the creative sector, where the integration of AI tools has sparked both excitement and concern. Daniel Enriquez, Executive Director of the Animation Council of the Philippines, articulates this duality succinctly. “Art generated by AI might look remarkable for a regular person,” he notes, “but only an artist has the eye to tweak and refine specific elements that AI might overlook.” This sentiment resonates across creative fields, where the human touch is essential to the artistic process. AI may assist in generating concepts, but it is the artist who breathes life into those ideas, infusing them with emotion and depth.

Similarly, the healthcare sector exemplifies the necessity of human oversight in an increasingly automated environment.

Nicki Agcaoili, Chief Country Executive at Carelon Global Solutions Philippines, says that while AI can generate actionable insights and drive efficiencies, these tools must be employed responsibly and purposefully by human professionals.

“Data, technology, and AI generate actionable insights,” she explains, but they must be guided by human expertise.

The complexity of healthcare decisions often requires a level of empathy and understanding that AI cannot provide, she adds.

The importance of continuous learning in this context is underscored by the 2024 Human Progress Report from ETS, which identifies ongoing education as a critical factor for success in an AI-influenced world.

Kennon Harrison, Jr., Head of Corporate Workforce Partnerships at ETS, asserts that “skills are the new currency of future jobs,” noting the urgent need for professionals to engage in upskilling and reskilling to remain relevant.

Bridging the skills gap

There is an alarming skills mismatch in today’s workforce that needs addressing. Dr. Jhino Ilano from the Department of Information and Communications Technology (DICT) cited an Organisation for Economic Co-operation and Development report revealing that two out of five employees face misalignment between their skills and job demands. This growing gap necessitates urgent initiatives to ensure that educational qualifications align with workforce requirements.

To tackle this challenge, the DICT, in collaboration with key industry associations, has developed the Philippine Skills Frameworks. These frameworks provide structured guidance on essential skills for various roles in IT, business process management, and emerging technologies. By outlining necessary competencies, these frameworks represent a proactive approach to bridging the skills gap.

The call for continuous education was echoed by Jack Madrid, President of the IT and Business Process Association of the Philippines (IBPAP). With 67 percent of companies in this sector already leveraging AI, he emphasized the necessity of ongoing training to adapt to the evolving job landscape.

“The jury’s still out on the impact of AI, but it’s clearly here to stay,” Madrid stated. “We must take on the responsibility to upskill and reskill.”

Innovative educational initiatives

Innovative initiatives are already underway to nurture a globally competitive workforce. Programs like the Government, Academe, and Industry Network (GAIN) SGEN Reading Program and the English for Tagalog Speakers course on Duolingo exemplify the commitment to equipping Filipino professionals with the skills they need in an AI-driven economy.

GAIN Chairman Dr. Peter Laurel reiterated the importance of collaboration among industry players to empower Filipino graduates and ensure they meet international standards.

These themes were central to discussions at the recent 7th National Convention of the GAIN.

Held on Oct. 4 at the Asian Institute of Management Conference Center, the convention brought together industry leaders, academics, and government officials to explore the challenges and opportunities posed by AI integration.

Monette Iturralde-Hamlin, President of GAIN, emphasized the importance of these dialogues in fostering collaboration among stakeholders to prepare the Filipino workforce for an AI-driven future.