Fears that artificial intelligence (AI) could lead to massive job losses in the Philippines’ information technology and business process management (IT-BPM) industry may be overstated as the sector continues to grow despite the rapid adoption of the technology, the country’s chief economist...
The Philippines risks falling behind the artificial intelligence (AI) boom as it benefits less from the surge in AI-related electronics exports while its massive business process outsourcing (BPO) industry faces growing exposure to automation, according to think tank Capital Economics. In a report...
Artificial intelligence (AI) could help developing economies such as the Philippines accelerate development, raise productivity, and create new opportunities, but the country must move quickly to adapt as one of its largest industries—the business process outsourcing (BPO) sector—faces mounting...
Business process outsourcing (BPO) firms are increasingly expanding beyond Metro Manila into key provincial cities as rising costs, congestion, and limited office space in the capital reshape the country’s office market as well as commercial real estate landscape, according to property...
Senator Raffy Tulfo emphasized the urgent need for the passage of a bill that would provide stronger protection for the rights and welfare of workers in the Business Process Outsourcing (BPO) industry. Tulfo, who chairs the Senate Committee on Labor, said this amid claims that some companies...
A bill seeking to ensure the welfare and protection of Business Process Outsourcing (BPO) workers, especially during calamities and hazardous conditions has been filed in the Senate. Sen. Raffy Tulfo, in filing Senate Bill No. 1493 or the proposed “BPO Workers’ Welfare and Protection Act,”...
The Department of Labor and Employment (DOLE) has launched a probe into allegations that 98 business process outsourcing (BPO) companies forced their employees to report to work despite life-threatening conditions during Super Typhoon “Uwan.” The move followed a formal complaint by the BPO...
Senator Camille Villar has filed a bill seeking stronger protection for business process outsourcing (BPO) workers. Villar filed Senate Bill No. 1401 or the “BPO Workers’ Welfare and Protection Act” which seeks to institutionalize comprehensive safeguards for employees in the outsourcing...
Sen. Raffy Tulfo on Wednesday, Oct. 8, called for the filing of appropriate charges against the erring Business Processing Outsourcing (BPO) companies that forced their employees back to work after a magnitude 6.9 earthquake in Cebu. Tulfo said this during the hearing of the Senate Committee on...
The Department of Labor and Employment (DOLE) has ordered the suspension of a Cebu-based business process outsourcing (BPO) firm after inspectors found violations of workplace safety and disaster preparedness protocols following the magnitude 6.9 earthquake that struck northern Cebu on Sept. 30....
ILOILO CITY — The expansion of Carelon Global Solutions Philippines supports the goal of Western Visayas as the capital for Healthcare Information Management Services (HIMS), a type of business process outsourcing (BPO). “With the way Western Visayas is positioned right now—with the...
India-based multinational business process outsourcing (BPO) firm Fusion CX is expanding its footprint in the Philippines with the opening of new offices in the cities of Mandaluyong and Legazpi, signaling the country’s rising importance in the company’s operations. Operating over 40 facilities...
