As the business process outsourcing (BPO) industry grows in the Philippines, an Australian-based service outsourcing firm aims to expand its job opportunities in the country. The Philippine Economic Zone Authority (PEZA) reported earlier this year that nearly 800 BPO companies were registered in...
Senator Mark Villar assured that the Business Process Outsourcing (BPO) industry will not be affected by the total ban on Philippine Offshore Gaming Operators (POGOs) as he led the inspection of Special Class BPOs (SCBPOs) in Aseana, Parañaque City. Senator Mark Villar leads the inspection of...
Senate President Francis "Chiz" Escudero clarified on Saturday, Aug. 10 that there are currently no plans to trim down the existing number of holidays in the country, or that it is a priority of the Senate. (MB file photo) "Ang polisiya ng Senado ay huwag nang dagdagan, hindi naman bawasan...
ILOILO CITY – The workforce expansion of a major healthcare business process outsourcing (BPO) company in this city is seen to strengthen the industry in Western Visayas region. CARELON Global Solutions Philippines executives Nicki Agcaoili (center), Judy Murillo (right), and Jamie Abella...
(MANILA BULLETIN) Here's potential good news for workers who toil the night shift. Makati City 2nd district Rep. Luis Campos Jr. has filed House Bill (HB) No. 10534, which would free the night shift differential pay from taxes so that...
Without a doubt, the Philippines has become a global leader in the business process outsourcing (BPO) sector. Photo from Pixabay But with artificial intelligence (AI) becoming more and more prevalent, many are worried that it will eventually replace BPO workers, especially in the customer service...
(MANILA BULLETIN) A measure filed in the 19th Congress seeks to prohibit the Filipino dubbing of English language movies and television programs, and instead promotes the use of Filipino subtitles. Negros Occidental 3rd district Rep. Jose...
In the dynamic landscape of the Business Process Outsourcing (BPO) industry, RGS Recovery Management and Collection Services, also known as RGS, a Filipino-owned enterprise, has been making waves for over a decade. Transitioning from its foundational focus on receivables management, RGS has boldly...
ASEAN Business Advisory Council (BAC) Philippines chairperson Joey Concepcion warned about the threats and challenges of artificial intelligence (AI) in the country’s business process outsourcing (BPO) industry, and pushed for upscaling Filipino workers’ skills to keep their jobs. Joey...
In an era marked by increasing globalization and the quest for operational efficiency, call centers in the Philippines have become an attractive proposition for businesses worldwide. The nation's burgeoning BPO sector offers competitive rates, a highly skilled workforce, and a cultural affinity to...
The business process outsourcing (BPO) industry had the most number of job vacancies in the country with more than 15,000 available jobs awaiting interested applicants, the Department of Labor and Employment (DOLE) said on Wednesday, Oct. 4. The DOLE said that a total of 15,144 job vacancies...
In the dynamic U.S. healthcare sector, a myriad of factors are reshaping service delivery. From increasing consumer expectations to the rise of digital-first approaches, the landscape is evolving rapidly. Amidst this transformation, the role of healthcare BPO , especially in the Philippines, is...
