There were still no new jackpot winners for Grand Lotto 6/55 and Mega Lotto 6/45 in the evening draw of the Philippine Charity Sweepstakes Office (PCSO) on Wednesday, March 15. The winning combination for Grand Lotto was 01 - 24 - 39 - 06 - 53 - 40 for a jackpot prize worth P29,700,000. PCSO said...
The Department of Energy (DOE) is scheduling another round of consultation this month on the expected acceleration in the electric vehicles (EV) market, primarily increasing the mandatory EV fleet adoption to 10 percent from an earlier prescription of 5.0-percent. According to DOE Director Patrick...
More than three million farmers have been benefiting from the country's coconut expansion project which earns $2 billion every year, an official of the Philippine Coconut Authority (PCA) disclosed on Tuesday, March 14. In a “Laging Handa” briefing, PCA Deputy Administrator Roel Rosales...
In today’s digital age, eCommerce businesses are constantly looking for ways to improve their customer experience (CX) to stay competitive and retain customers. One strategy that has proven effective for many online retailers and eCommerce providers is outsourcing certain front- and...
Back-office [outsourcing to the Philippines](https://business.inquirer.net/346471/contact-center-outsourcing-philippines-an-astute-business-move) has become a growing trend for companies looking to improve efficiency and reduce costs. However, the challenges of managing complex and...
Businesses are looking for ways to expand their global footprint, better serve their customers, and reach new markets. One solution that has gained popularity in recent years is outsourcing various back-office processes to the Philippines. The Philippines is known for its strong customer service...
Local manufacturers welcomed the seizure and subsequent destruction of P740,000 worth of substandard steel angle bars conducted by the Department of Trade and Industry – Bureau of Product Standards (DTI-BPS), noting that this is a big step toward protecting the public against the sale and use of...
The use of advanced data analytics in contact centers in the Philippines can help companies manage customer experience (CX) by providing insights into caller behavior and interactions. This can identify patterns and trends that management can then employ to tailor the overall CX. Call centers use...
HEIDE, Germany -- An empty field near Heide in a corner of Germany known more for its cabbage farming is the chosen site for a huge battery factory and potential pillar of the country's future green economy. Manufacturer Northvolt chose the location in the northern region of Schleswig-Holstein...
President Ferdinand "Bongbong" Marcos Jr. underscored that it was high time for the country to give priority to the maritime industry again to consolidate its dominant position in the world of global shipping. President Ferdinand 'Bongbong' Marcos Jr. (Photo courtesy of Malacañang) In his...
Advanced technology, including Artificial Intelligence (AI) and Machine Learning (ML), is rapidly transforming the way call centers in the Philippines provide customer support. These technologies are enabling the country’s contact centers to automate repetitive tasks, analyze customer data, and...
The Philippine Creatives Industry Development Act lapsed into law last July 27, and is now known as Republic Act (RA) 11904. House Special Committee on Creative Industry And Performing Arts chairman and Pangasinan Rep. De Venecia (Photo from House of Representatives Media/MANILA BULLETIN) “This...
