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Manila Bulletin devider Business devider Back-office Philippines: How RPA is transforming outsourcing

Back-office Philippines: How RPA is transforming outsourcing

Published Mar 14, 2023 07:04 am
Back-office [outsourcing to the Philippines](https://business.inquirer.net/346471/contact-center-outsourcing-philippines-an-astute-business-move) has become a growing trend for companies looking to improve efficiency and reduce costs. However, the challenges of  managing complex and repetitive tasks can still be significant. This is where Robotic Process Automation (RPA) comes in. RPA is a technology that allows companies to automate repetitive tasks, such as data entry and document processing, by employing software robots.   RPA can also provide scalability. As companies grow, their back-office operations can become increasingly complex and time-consuming. The technology allows for the automation of many tasks, making it easier for businesses to scale their operations without the need for a proportionate increase in staff. Handling a higher volume of work with the same staff means increased efficiency and cost savings. In addition, it can also improve compliance and security, as the software robots can be programmed to comply with specific regulations and protocols, reducing the risk of errors and fraud.   Ralf Ellspermann, CEO of [PITON-Global](https://www.piton-global.com/) and one of the country’s leading experts on back-office outsourcing explains, “RPA works by mimicking the actions of a human user such as logging into a system and entering data but at a much faster and less error-prone rate. UBS Financial Services has implemented it to automate its loan application process. This has resulted in improved accuracy and faster processing times, allowing them to better serve their customers.”   The advantages and benefits of the technology in back-office operations are numerous. According to a report from Everest Group, a leading management consulting firm, the RPA market in the Philippines is expected to grow at a CAGR of 30%.   According to [Ellspermann](https://www.linkedin.com/in/ralfellspermann/): “RPA is set to revolutionize the way we do business. Its ability to automate repetitive tasks will bring more efficiency and cost-effectiveness to the industry.”   RPA is changing the way companies manage their back-office operations. Automating repetitive tasks can boost accuracy, reduce costs, increase efficiency, and provide scalability. The potential of the technology is significant, and as Ellspermann mentions, it is set to revolutionize the way we do business in the Philippines and around the world.

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Business Process Outsourcing (BPO) BPO INDUSTRY
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