The use of advanced data analytics in contact centers in the Philippines can help companies manage customer experience (CX) by providing insights into caller behavior and interactions. This can identify patterns and trends that management can then employ to tailor the overall CX. Call centers use...
Ipilan Nickel Corporation (INC), a subsidiary of diversified conglomerate Global Ferronickel Holdings, Inc. (FNI), is authorized to continue mining operations at its site in Brooke’s Point, Palawan under its agreement with the government. In a disclosure to the Philippine Stock Exchange, FNI said...
Advanced technology, including Artificial Intelligence (AI) and Machine Learning (ML), is rapidly transforming the way call centers in the Philippines provide customer support. These technologies are enabling the country’s contact centers to automate repetitive tasks, analyze customer data, and...
The International Federation of the Phonographic Industry (IFPI), representing the recording industry worldwide, announced Taylor Swift as the winner of its 2022 Global Recording Artist of the Year Award. This is her third time to bag the award after achieving the feat in 2019 and 2014....
Sen. Sherwin Gatchalian on Sunday, February 19 said the contract between the Philippine Amusement and Gaming Corporation (PAGCOR) should immediately be canceled following the denial of New York-based Soleil Chartered Bank's (SCB) that it issued a bank certificate for the third party auditor...
The Philippines has joined a regional initiative that aims to set tailored solutions to ensure the implementation of tax transparency standards across Asia, the Department of Finance (DOF) said. Finance Secretary Benjamin E. Diokno said the Philippines has endorsed the Bali Declaration, which calls...
The Korean reality competition show “Physical 100” surged to No. 1 on Netflix’s weekly Global Top 10 chart along with five Korean dramas. Netflix revealed the top 10 most watched TV shows and films for the period Feb. 6 to 12. Netflix's top 10 for non-English TV shows for Feb. 6 to 12...
Two Chinese and a Filipina were arrested by the police in a buy-bust operation that netted P6.8 million worth of suspected shabu, marijuana, and tablets at the Bonifacio Global City in Taguig on Feb. 13. The Regional Drug Enforcement Unit (DEU)m together with the Taguig and Pasay police, conducted...
A New York-based commercial bank has expressed willingness to cooperate with a Senate panel investigating the Philippine Amusement Gaming Corp.’s (PAGCOR) alleged anomalous contract with a third party auditor for Philippine Offshore Gaming Operators (POGOs). In a letter to Janice Godornes,...
The Bangko Sentral ng Pilipinas (BSP) has confirmed that the third party auditor contracted by the Philippine Amusement and Gaming Corp. (PAGCOR) for Philippine Offshore Gaming Operators (POGOs) submitted spurious documents, Sen. Sherwin Gatchalian said on Friday, February 10. Gatchalian said this...
Global Ferronickel Holdings Inc. (FNI) is investing P192 million more to acquire an additional 24 percent shareholding in Mariveles Harbor Corporation (MHC) by March 10, 2023. In a disclosure to the Philippine Stock Exchange, FNI said that, after acquiring the additional stake from Seasia Logistics...
Civil Service Commission (CSC) Chairperson Karlo Nograles took part in the recent Global Government Summit (GGS), meeting with global senior government officials in the event held in Singapore. Philippine Civil Service Commission (CSC) Chairperson Karlo Nograles had a bilateral meeting yesterday...
