Tag page - Customer Xperience Association of the Philippines (CXAP)

The local contact center and business process management (CC-BPM) sector is aggressively integrating artificial intelligence (AI) to shield margins and accelerate revenue growth, betting that automation will counteract escalating geopolitical and macroeconomic headwinds. According to data released...

The domestic contact center industry is projected to grow revenues by five percent to more than $35 billion this year, driven by the sector’s resilience amid external pressures and the growing role of artificial intelligence (AI) in customer experience. The Customer Xperience Association of the...