CEBU CITY – Despite numerous challenges, the country’s contact center sector, along with the entire information technology and business process management (IT-BPM) industry, is poised to hit the ambitious $49-billion annual revenue goal by 2028. Haidee Enriquez, president of the Contact Center...
CEBU CITY – Close to 1,000 executives from local and international Business Process Outsourcing (BPO) companies arrived in this city for the 8th Contact Islands 2024 conference which started on Wednesday, July 24, at Fili Hotel in Nustar Cebu. MITCH Locsin (left), chairman of the Contact Center...
The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $32.16 billion in 2024, the Contact Center Association of the Philippines (CCAP) said. In a statement, CCAP President Mickey Ocampo said the revenue projection is...
CEBU CITY – This city will host the Contact Islands 2024 conference where key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders, and customer experience officers will discuss the influence of artificial...
The IT-business process management (ITBPM) industry forecasts a seven percent revenue growth next year on continuing demand for Philippines as an outsourcing hub, according to its top official. Jack Madrid, president and CEO of IT and Business Process Association of the Philippines (IBPAP), cited...
The Philippine IT-business process management (IT-BPM) sector has warned that the potential of rising wages in the country is a threat to the industry’s cost-effective advantage. Contact Center Association of the Philippines (CCAP) Managing Director Rosario Cajucom-Bradbury shared insights at the...
CEBU CITY – The local contact center sector is eyeing a yearly annual revenue target of $59 billion by 2028. Despite the emergence of generative artificial intelligence (AI), the Contact Center Association of the Philippines (CCAP) is confident that the target revenue will be met. CCAP said that...
For COVID-19 vaccines The government will conduct an inspection starting next week of existing cold storage facilities as it prepares for another tripartite logistics suppliers agreement for an integrated shipment, storage and distribution of COVID-19 vaccines in the country. National Task Force...
The ongoing health crisis has caused immense economic changes for Filipinos, affecting their livelihoods and finances in the process. Months of lockdown amid the threat of a coronavirus has made it harder to achieve financial stability, which in effect, has increased credit card delinquency in the...
