In the competitive landscape of modern business, an exceptional Customer Experience (CX) has evolved from a desirable attribute to an absolute imperative. The Philippines, renowned for its exemplary customer support outsourcing services, remains a preferred choice for myriad businesses. Cynergy...
The dynamic world of insurance is punctuated by intricate operations, among which claims processing stands paramount. As insurance companies worldwide grapple with increasing claims and the accompanying complexities, many are turning to outsourcing as a viable solution. Within this context, the...
In today's rapidly changing business environment, companies across the globe are continuously seeking ways to optimize operations, reduce costs, and maintain a competitive edge. A transformative strategy gaining momentum in this quest is the outsourcing of finance and accounting (F&A)...
Senator Manuel “Lito” Lapid has filed a bill seeking to address the working conditions of Business Process Outsourcing (BPO) workers, noting the high levels of stress they are exposed to to meet the industry’s increasing demands. “Since its establishment in the country, the...
Ten years ago, enterprising couple Apple Esplana-Manansala, VP and husband Erwin Ernesto Manansala, Founder & Chief Technology Officer, opened PuzzleBox BPO, Inc. A business process outsourcing (BPO) company on the surface, and a whole lot of digital, tech, analytics and yes, magic on the inside....
Senator Imee Marcos has filed a resolution seeking a Senate inquiry into the use of artificial intelligence (AI) by some industries in the Philippines, saying this could potentially aggravate the country's unemployment situation. Marcos, in filing Senate Resolution No. 591, said lawmakers...
WASHINGTON, D.C. —Two leading international companies have told President Ferdinand "Bongbong" Marcos Jr. they intend to build facilities in the Philippines, bringing more jobs to Filipinos. President Ferdinand 'Bongbong' Marcos Jr. meets with Moderna officials on Tuesday afternoon (Washington...
WASHINGTON, D.C. —The Philippines has secured an P800-million investment in medical business process outsourcing (BPO) that would create around 1,500 jobs. (Photo courtesy of PCO) In a meeting on Tuesday afternoon, May 2, President Ferdinand "Bongbong" Marcos Jr. received the investment pledge...
Davao-based business process outsourcing (BPO) firm Six Eleven Global Services and Solution is aiming to fill up 5,000 seats by 2025 to double its current 2,500 agents. In a statement, Six Eleven CEO Michael Bian said they have gone a long way from only 20 agents 18 years ago when the call center...
In today’s digital age, eCommerce businesses are constantly looking for ways to improve their customer experience (CX) to stay competitive and retain customers. One strategy that has proven effective for many online retailers and eCommerce providers is outsourcing certain front- and...
Back-office [outsourcing to the Philippines](https://business.inquirer.net/346471/contact-center-outsourcing-philippines-an-astute-business-move) has become a growing trend for companies looking to improve efficiency and reduce costs. However, the challenges of managing complex and...
The Philippines has become a leading destination for fintech support outsourcing. The country offers a large pool of English-speaking, highly educated workers, an in-depth understanding of the fintech industry, and cost-effectiveness, making it the ideal option for companies looking to expand their...
