A bill seeking to ensure the welfare and protection of Business Process Outsourcing (BPO) workers, especially during calamities and hazardous conditions has been filed in the Senate. Sen. Raffy Tulfo, in filing Senate Bill No. 1493 or the proposed “BPO Workers’ Welfare and Protection Act,”...
The Department of Labor and Employment (DOLE) has launched a probe into allegations that 98 business process outsourcing (BPO) companies forced their employees to report to work despite life-threatening conditions during Super Typhoon “Uwan.” The move followed a formal complaint by the BPO...
In the dynamic landscape of the Business Process Outsourcing (BPO) industry, RGS Recovery Management and Collection Services, also known as RGS, a Filipino-owned enterprise, has been making waves for over a decade. Transitioning from its foundational focus on receivables management, RGS has boldly...
ASEAN Business Advisory Council (BAC) Philippines chairperson Joey Concepcion warned about the threats and challenges of artificial intelligence (AI) in the country’s business process outsourcing (BPO) industry, and pushed for upscaling Filipino workers’ skills to keep their jobs. Joey...
In an era marked by increasing globalization and the quest for operational efficiency, call centers in the Philippines have become an attractive proposition for businesses worldwide. The nation's burgeoning BPO sector offers competitive rates, a highly skilled workforce, and a cultural affinity to...
In the dynamic U.S. healthcare sector, a myriad of factors are reshaping service delivery. From increasing consumer expectations to the rise of digital-first approaches, the landscape is evolving rapidly. Amidst this transformation, the role of healthcare BPO , especially in the Philippines, is...
In the competitive landscape of modern business, an exceptional Customer Experience (CX) has evolved from a desirable attribute to an absolute imperative. The Philippines, renowned for its exemplary customer support outsourcing services, remains a preferred choice for myriad businesses. Cynergy...
The dynamic world of insurance is punctuated by intricate operations, among which claims processing stands paramount. As insurance companies worldwide grapple with increasing claims and the accompanying complexities, many are turning to outsourcing as a viable solution. Within this context, the...
In today's rapidly changing business environment, companies across the globe are continuously seeking ways to optimize operations, reduce costs, and maintain a competitive edge. A transformative strategy gaining momentum in this quest is the outsourcing of finance and accounting (F&A)...
Senator Manuel “Lito” Lapid has filed a bill seeking to address the working conditions of Business Process Outsourcing (BPO) workers, noting the high levels of stress they are exposed to to meet the industry’s increasing demands. “Since its establishment in the country, the...
Senator Imee Marcos has filed a resolution seeking a Senate inquiry into the use of artificial intelligence (AI) by some industries in the Philippines, saying this could potentially aggravate the country's unemployment situation. Marcos, in filing Senate Resolution No. 591, said lawmakers...
Davao-based business process outsourcing (BPO) firm Six Eleven Global Services and Solution is aiming to fill up 5,000 seats by 2025 to double its current 2,500 agents. In a statement, Six Eleven CEO Michael Bian said they have gone a long way from only 20 agents 18 years ago when the call center...
