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Manila Bulletin devider Business devider RGS Global Solutions: Revolutionizing customer interactions with creative alliances

RGS Global Solutions: Revolutionizing customer interactions with creative alliances

Published Feb 23, 2024 05:42 am

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In the dynamic landscape of the Business Process Outsourcing (BPO) industry, RGS Recovery Management and Collection Services, also known as RGS, a Filipino-owned enterprise, has been making waves for over a decade. Transitioning from its foundational focus on receivables management, RGS has boldly stepped into the future with the introduction of RGS Global Solutions. This innovative extension of the brand is redefining the realms of customer service, customer experience (CX), and digital experience (DX) management, offering services that are as diverse as they are advanced.

RGS’s journey is a celebration of Filipino culture, with the company’s expansion efforts reflecting a deep-rooted pride in its heritage. The firm is equipped with the latest in call center technology, positioning RGS to deliver unparalleled excellence on a global scale that is distinctly Filipino.

Ralph G. Santos, the visionary President and Chairman of RGS, has been a driving force behind the company’s steadfast dedication to excellence and innovation. This commitment has not only secured the trust of major banks in the Philippines but has also established RGS as their preferred service provider. The numerous accolades received by RGS serve as a testament to their consistent delivery of exceptional results.

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In a concerted push to elevate its presence on the global BPO stage, RGS has deliberately established key partnerships, reflecting its commitment to fostering innovation and delivering service excellence without parallel. Juan Cataquis, serving as the Chief Operating Officer of RGS, has been pivotal in orchestrating partnerships with notable industry players such as Call Center Studio (CCS), under the leadership of CEO Cenk Soyak, and Antarex Cyber, steered by CEO and founder PL Tan. These strategic alliances are designed to boost RGS’s prowess in offering top-tier customer service experiences and enhancing cybersecurity defenses. The overarching ambition driving these efforts is to position RGS as the quintessential BPO authority in cybersecurity, aiming to be recognized as the premier BPO for Cyber Security not only in the Philippines but across the globe.

The unveiling of Expertly Credit Solutions at the New Horizon event marked a significant milestone for RGS. Daisy Devaras, the Chief Executive Officer, noted that this initiative positions RGS as a pioneer in offering advanced services tailored to the evolving needs of the banking sector in managing provisioning and capitalization effectively.

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The inauguration of RGS’s new facility was celebrated with a ribbon-cutting ceremony attended by Mayor Joy Belmonte of Quezon City. Mayor Belmonte expressed her unwavering support for the BPO industry, particularly for enterprises that are wholly Filipino-owned. She commended RGS for its rapid growth and expressed her office’s readiness to collaborate with BPO firms like RGS to foster deeper partnerships and support business growth while promoting workforce development and increasing employment opportunities.

Senator Bong Go and Senator Ronaldo “Bato” de la Rosa also extended their congratulations and encouragement to RGS, acknowledging the company’s dedication to excellence and innovation within the industry.

Keynote speakers from the office of TESDA Secretary Mangudadatu, including Executive Director Floramel Joy Songsong and IBPAP’s Membership Manager, Cris Paras, shared insightful perspectives on the industry’s future trajectory and the pivotal role of innovative partnerships in driving success.

As RGS continues to pioneer new standards for BPO excellence, its unwavering commitment to innovation, strategic partnerships, and global expansion remains the cornerstone of its success. With a focus on exceeding client expectations and consistently delivering exceptional results, RGS is poised to redefine the future of the industry while maintaining the legacy.

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