The IT-business process management (ITBPM) industry allays fears of jobs fallout arising from the Generative AI stating it is more of an enabler that would only provide upside for its growth targets of achieving $59 billion revenues and 2.5 million jobs by 2028. This was pointed out by the Contact...
WASHINGTON, D.C. —Two leading international companies have told President Ferdinand "Bongbong" Marcos Jr. they intend to build facilities in the Philippines, bringing more jobs to Filipinos. President Ferdinand 'Bongbong' Marcos Jr. meets with Moderna officials on Tuesday afternoon (Washington...
WASHINGTON, D.C. —The Philippines has secured an P800-million investment in medical business process outsourcing (BPO) that would create around 1,500 jobs. (Photo courtesy of PCO) In a meeting on Tuesday afternoon, May 2, President Ferdinand "Bongbong" Marcos Jr. received the investment pledge...
In today’s digital age, eCommerce businesses are constantly looking for ways to improve their customer experience (CX) to stay competitive and retain customers. One strategy that has proven effective for many online retailers and eCommerce providers is outsourcing certain front- and...
Back-office [outsourcing to the Philippines](https://business.inquirer.net/346471/contact-center-outsourcing-philippines-an-astute-business-move) has become a growing trend for companies looking to improve efficiency and reduce costs. However, the challenges of managing complex and...
The Philippines has become a leading destination for fintech support outsourcing. The country offers a large pool of English-speaking, highly educated workers, an in-depth understanding of the fintech industry, and cost-effectiveness, making it the ideal option for companies looking to expand their...
Answering the call of President Ferdinand “Bongbong” Marcos Jr. to rightsize the national government, a House panel on Monday, Nov. 28, approved the substitute bill for all 15 proposals that aim to improve public service delivery. (House of Representatives/MANILA BULLETIN) During its regular...
HP and the BPO industry The Philippines’ business process outsourcing (BPO) industry continues to thrive, even amidst a global pandemic. In 2021, the sector grew to $29 billion with 100,000 new jobs. Indeed, the BPO industry plays a key role in the country’s road to economic recovery. However,...
The Fiscal Incentives Review Board (FIRB) welcomed the decision of Concentrix, a major business process outsourcing (BPO) firm, to give up its tax perks in exchange for a continued hybrid work setup for its employees. Finance Assistant Secretary and FIRB Secretariat Juvy Danofrata said...
The Fiscal Incentives Review Board (FIRB) is not bowing down to pressure as the interagency body stood firm on its decision that the work-from-home (WFH) setup for registered information technology-business process outsourcing (IT-BPO) firms was only temporary. In a statement on Thursday, April 28,...
More than two years into the pandemic, organizations in the Philippines are now slowly going back to their offices. With Metro Manila and most parts of the country now on Alert Level 1 the most lenient restrictions set by the authorities amid the current health crisis, companies are starting to...
Three-term Senator, now senatorial candidate, Loren Legarda recently called on the government to invest in the knowledge economy, saying that investing in it would enhance the Filipino workers’ competency and improve their value, especially to international information technology companies....
