In today’s digital age, eCommerce businesses are constantly looking for ways to improve their customer experience (CX) to stay competitive and retain customers. One strategy that has proven effective for many online retailers and eCommerce providers is outsourcing certain front- and...
Back-office [outsourcing to the Philippines](https://business.inquirer.net/346471/contact-center-outsourcing-philippines-an-astute-business-move) has become a growing trend for companies looking to improve efficiency and reduce costs. However, the challenges of managing complex and...
The Philippines has become a leading destination for fintech support outsourcing. The country offers a large pool of English-speaking, highly educated workers, an in-depth understanding of the fintech industry, and cost-effectiveness, making it the ideal option for companies looking to expand their...
Businesses are looking for ways to expand their global footprint, better serve their customers, and reach new markets. One solution that has gained popularity in recent years is outsourcing various back-office processes to the Philippines. The Philippines is known for its strong customer service...
The use of advanced data analytics in contact centers in the Philippines can help companies manage customer experience (CX) by providing insights into caller behavior and interactions. This can identify patterns and trends that management can then employ to tailor the overall CX. Call centers use...
Advanced technology, including Artificial Intelligence (AI) and Machine Learning (ML), is rapidly transforming the way call centers in the Philippines provide customer support. These technologies are enabling the country’s contact centers to automate repetitive tasks, analyze customer data, and...
ILOILO CITY – iQor, a pioneering business process outsourcing (BPO) company in Iloilo, is expecting bigger growth after earning the Great Place to Work® Certification this year. AN iQor office in Iloilo. (Tara Yap) Tony Rizkallah, senior director for operations, echoed the commitment of...
Senator Risa Hontiveros on Tuesday, January 31 called on the government to help cushion the impact of the rise of artificial intelligence (AI) chatbots on the Business Process Outsourcing (BPO) industry. Hontiveros said the Department of Trade and Industry (DTI) should put safeguards in place for...
BPO to the Philippines has become a popular choice for companies around the world due to the country's high level of English proficiency and its well-educated workforce. BPO companies in the Philippines offer a range of services, including customer care, help desk, and back-office support. When...
A House leader is prodding the Department of Finance (DOF) and the Fiscal Incentives Review Board (FIRB) to help business process outsourcing (BPO) companies retain their tax incentives under the CREATE law as well as their work-from-home jobs. Albay 2nd district Rep. Joey Salceda Albay 2nd...
Changes in digital technology are happening at lightning speed and nowhere faster than in the advancements of artificial intelligence (AI). The use of AI has brought about a revolution in how we do things in everyday life. “Anyone who has accessed a financial app through facial recognition,...
TELUS International Digital Solutions Philippines—the technology division of TELUS International Philippines—announced ramped-up hiring of qualified local talents from experienced tech professionals to Information Tech graduates. “TELUS International Digital Solutions is a global, diverse,...
