In today’s digital age, eCommerce businesses are constantly looking for ways to improve their customer experience (CX) to stay competitive and retain customers. One strategy that has proven effective for many online retailers and eCommerce providers is outsourcing certain front- and...
Back-office [outsourcing to the Philippines](https://business.inquirer.net/346471/contact-center-outsourcing-philippines-an-astute-business-move) has become a growing trend for companies looking to improve efficiency and reduce costs. However, the challenges of managing complex and...
Businesses are looking for ways to expand their global footprint, better serve their customers, and reach new markets. One solution that has gained popularity in recent years is outsourcing various back-office processes to the Philippines. The Philippines is known for its strong customer service...
The use of advanced data analytics in contact centers in the Philippines can help companies manage customer experience (CX) by providing insights into caller behavior and interactions. This can identify patterns and trends that management can then employ to tailor the overall CX. Call centers use...
Advanced technology, including Artificial Intelligence (AI) and Machine Learning (ML), is rapidly transforming the way call centers in the Philippines provide customer support. These technologies are enabling the country’s contact centers to automate repetitive tasks, analyze customer data, and...
Senator Risa Hontiveros on Tuesday, January 31 called on the government to help cushion the impact of the rise of artificial intelligence (AI) chatbots on the Business Process Outsourcing (BPO) industry. Hontiveros said the Department of Trade and Industry (DTI) should put safeguards in place for...
BPO to the Philippines has become a popular choice for companies around the world due to the country's high level of English proficiency and its well-educated workforce. BPO companies in the Philippines offer a range of services, including customer care, help desk, and back-office support. When...
Changes in digital technology are happening at lightning speed and nowhere faster than in the advancements of artificial intelligence (AI). The use of AI has brought about a revolution in how we do things in everyday life. “Anyone who has accessed a financial app through facial recognition,...
Leading the ribbon-cutting ceremony of MicroSourcing’s second service delivery center in Cebu City: (from left, front row) Hon. Michael Lopez Rama, Mayor of Cebu City; Haidee C. Enriquez, Microsourcing Chief Executive Officer; Nagib Nasr, EagleView Technologies Chief Operating Officer; (from...
In twenty relatively short years, the rise and meteoric growth of BPO in the Philippines has been nothing short of astonishing. In that time, the Philippines has become the world’s top call center outsourcing hub, and the country currently ranks just behind India as the world’s second-largest...
Partido Reporma standard bearer Senator Panfilo “Ping” Lacson said he is supportive of the four-day work week schedule being proposed to help employees save on their transportation costs to and from their workplaces as the country reels from the impact of the Ukraine-Russia conflict to the...
Considering the skyrocketing cost of fuel nowadays, the government should review its order for business process outsourcing (BPO) employees to return to their offices by April 1, former senator and incumbent Sorsogon Governor Francis “Chiz” Escudero said on Thursday. Escudero said that aside...
