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A match made in ticket sales heaven

Published Jul 21, 2023 02:04 am
There is nothing more captivating than combining the love for music with the desire to explore new destinations.  And so when Taylor Swift announced her world tour, ticketing platforms trembled under the weight of the massive demand.  However, Klook, Asia's top travel and experiences platform, defied the odds and sailed through without a hitch! Last July 7\, Klook's Experiences Packages for Taylor Swift \| The Eras Tour in Singapore sold out in mere hours\, with Filipino Swifties leading the pack in securing the most tickets through the app\.  Over 600\,000 fans from across the region anxiously waited online with their Klook app\, ready to splurge on bundled hotel and ticket packages\. So, how did Klook exactly pull this off? Klook owes this astounding feat to its robust infrastructure.  Their system was designed to handle massive traffic volumes across multiple locations.  By leveraging Content Delivery Network (CDN) combined with Edge Computing technologies, Klook's in-house queuing system efficiently manages millions of users worldwide.  The result is a stable and efficient user experience.  Klook processed over 10 million users queueing per second with thousands of successful transactions each minute. For Klook to handle the surge in demand without compromising performance, the platform underwent rigorous load and stress testing.  Incredibly, they were able to manage not only the ticket sales for the concert but also continued to function normally for all other users exploring and booking from their extensive range of over 500,000 experiences, hotels, and mobility options. According to Bernie Xiong, CTO & Co-Founder of Klook, ticketing concerts, and music events are nothing new for the company.  He shared, "With the pandemic-induced event hiatus, we capitalized on the opportunity to ramp up our systems, push our capabilities to new limits, and deliver an unparalleled booking experience as we’ve seen with the successful Taylor Swift ticket sales.” One persistent issue faced during ticket sales is the presence of ticket scalpers and bots and Klook tackled this problem with an app-only approach.  Each genuine fan was tagged with a unique ID.  Leveraging AI in its fraud prevention and security system, the platform employed fingerprinting and behavior analysis to detect and counter suspicious activities.  In addition, user accounts were closely examined, and anomalous behaviors were identified and manually verified.  All these measures helped level the playing field and made it more difficult for sophisticated bots used by scalpers to operate. This ensures each fan an equal and fair opportunity to secure their tickets. At present, a profound transformation has been taking place in the world of travel and entertainment.  With the convergence of music and wanderlust, music tourism is reshaping the way people experience both music and travel, creating a harmonious blend of sights, sounds, and unforgettable moments. As dramatic changes in the world of travel and entertainment take place, Klook revolutionizes music tourism by curating and creating value-added bundles that go beyond standalone tickets.  Fans can enjoy multi-day experiences ranging from attractions and experiences to hotel stays and transportation options ultimately driving greater economic benefit to the host destination. So lucky Swifties, get ready for an extraordinary journey as you visit Singapore in March 2024 with Klook!

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