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Manila Bulletin devider Technews devider A comprehensive IT solution to improve employee experience and satisfaction

A comprehensive IT solution to improve employee experience and satisfaction

Published May 4, 2023 05:18 am
In a hybrid workplace, an efficient IT support system is essential to ensure that employees can work productively and without interruption.  An efficient IT support system can help minimize downtime as technical issues are resolved quickly.  In addition, employees are ensured that they have the tools they need to work effectively regardless of where they are working from.  Efficient IT support can also play an important role in maintaining the security of company data and networks in a hybrid workplace. According to  Michael Ngan, Country General Manager of Lenovo Philippines, "Employee IT support has clearly fallen behind as workplaces have evolved with the rise of hybrid work. With the increasing adoption of cloud services, digital intelligence, and the metaverse, organizations' IT environments will become even more complex, making effective IT support even more critical to employee experience and morale.” Now available in the Philippines, Lenovo Premier Support Plus is the market's most comprehensive IT support service and the answer to assisting businesses in remaining future-ready by providing the right solution to improve employee experience and satisfaction, which is critical to retaining talent in today's highly competitive market. It offers advanced AI for smarter, preventative services, while still providing human support where it’s needed most, for the seamless and direct IT support that employees are looking for.  Premier Support Plus was developed with key enterprise and end user pain points in mind to offer the most comprehensive support service and protection for IT problems: 
*

AI-driven predictive analytics

enable proactive and preventative issue detection, and the ability to identify and address many potential IT problems. *

Accidental Damage Protection

provides coverage beyond a traditional system warranty, protecting devices from any unintentional drops, spills and bumps. *

Keep Your Drive

service retains users’ hard drives and provides full customer ownership of their data, to be kept or disposed on customers’ terms, improving data security and ensuring compliance with data privacy and retention requirements. *

Sealed Battery

services extends battery support for up to three years, where Lenovo-certified technicians are assigned to ensure effective and efficient battery replacement when needed, minimizing downtime and improving business resilience. *

International Services Entitlement

supports multinational corporations by enabling Accidental Damage Protection, Keep Your Drive, and Sealed Battery services wherever in the world their employees happen to be.
It has been Lenovo’s mission to empower organizations with practical and sustainable technology to drive innovation and future-readiness. Recently, Lenovo launched a series of [PC solutions](https://news.lenovo.com/pressroom/press-releases/accelerate-transformation-hybrid-world-pc-solutions-mwc/) including new [ThinkPad](https://www.lenovo.com/us/en/c/laptops/thinkpad/), and [ThinkCentre](https://www.lenovo.com/us/en/c/desktops/thinkcentre) to help users embrace hybrid working environments. To find out more, visit [https://www.lenovo.com/ph/en/](https://www.lenovo.com/ph/en/).

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Lenovo Philippines IT support system Premier Support Plus
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