For entrepreneurs, there is a constant need to control costs without compromising quality while simultaneously working to grow their business. At times, it can be a tightrope walk, with the business owner often wearing multiple hats.
"For entrepreneurs who are anxious to grow their business, but still have an eye on the bottom line, outsourcing to the Philippines is a great strategy to help meet both performance and financial goals," says Ralf Ellspermann, CEO of PITON-Global, an award-winning business process outsourcing (BPO) provider in the Philippines.
The first and most obvious advantage of working with outsourcing providers in the Philippines is the ability to contain costs. Premium vendors in the country offer business solutions ranging from high-level CX to IT, accounting, marketing, sales, and payroll. And they're able to provide these services at a fraction of the cost of outsourcing them onshore, with an average hourly rate of US$12-14/hour. Compare that to the US$24-28/hour cost for a similar role in the U.S., and it's easy to see the immediate cost-benefit of working with a premium BPO provider in the Philippines.
Outsourcing to the Philippines also provides business owners a great model to scale and grow their business at ease. BPO companies in the Philippines offer extremely flexible platforms for integrating different business processes at different times and can adjust the number of agents devoted to any specific part of a business easily. For example, a business owner may require more back-office support in the early stages of their startup. As the business grows, there may be more of a need to implement customer acquisition, management, and retention. Premium outsourcing providers can perform these roles simultaneously while transitioning seamlessly between them. This flexibility allows a business owner to scale up or down as necessary and helps contain costs by paying only for the services needed.
"Most entrepreneurs operate on razor-thin budgets, and implementing the necessary tools and training to deliver efficient results can be cost-prohibitive. Outsourcing to the Philippines solves this dilemma," says Ellspermann. Outsourcing companies provide cost-conscious founders access to world-class technology and infrastructure without the expense of implementation, training, and maintenance. It includes platforms for multi- and omnichannel contact center solutions. It provides business owners with access to state-of-the-art technology that ensures superior customer experiences and infrastructure that helps deliver business services globally.
Not only can entrepreneurs find support for a broad range of business processes in the Philippines, but they also have access to an incredibly skilled and qualified workforce. Contrary to popular opinion, offshore outsourcing is not just a strategy to save money. Some of the most successful companies in the world, such as Microsoft, PayPal, and Facebook, utilize the Philippines to find the best talent for the task to ensure that they're putting their resources into delivering the best service possible.
The Philippines boasts one of the most developed higher education systems in all of Asia, and Filipinos are known for their high degree of English language proficiency and their hospitality and customer-centric focus. It makes them ideal for roles that require customer-facing roles in English. Agents employed by premium outsourcing providers in the Philippines work in a variety of specialized roles across all types of sectors. These support specialists go through years of education, mentorship, and training in fields as varied as IT, accounting, digital marketing, or market and legal research.
"For entrepreneurs who prioritize controlling costs, providing high-level customer satisfaction, while still being able to grow and scale, there are many benefits to outsourcing their business processes to the Philippines. It can help contain costs while still maintaining a high quality of work. It also allows businesses to scale up and down their specific needs easily, and a highly-skilled workforce means service will be provided flawlessly. Premium outsourcing providers in the Philippines can deliver results in all these areas without breaking the bank," says Ellspermann.