Converge ICT experiences a two-hour outage

Published November 20, 2021, 8:02 PM

by Robert D. Reyes

At around 12:10 PM today, Saturday 20 November 2021, network monitoring app Fing reported that Converge ICT is down. A quick check on our Converge ICT connection at home verified the tweet — it was indeed down.

BobReyes.com Converge ICT Logo

The free Fing app lets users identify connected devices, help troubleshoot network and device issues, detect/report network intruders, and run WiFi and internet speed tests anywhere. It can automatically detect if your ISP is currently down based on crowd-sourced information. The app is available as a free download for mobile devices running Android and iOS and for computers on Windows and macOS via https://get.fing.com/.

Screen Shot 2021-11-20 at 15.49.40

The social media account of the ISP issued a Service Advisory at around 1:26 PM, acknowledging that they have been experiencing connectivity issues since 12:12 PM.

Screen Shot 2021-11-20 at 15.50.17

More than an hour later, at around 2:48 PM, the ISP issued a media advisory saying that their services have been fully restored and that the downtime was attributed to an issue with one of their major routers. A company representative further added that subscribers terminating with the affected router were the only ones affected by the outage.

Screen Shot 2021-11-20 at 15.49.57

Many irate subscribers of the ISP turned to social media to air their frustration and angst as they rely on Converge ICT for their work-from-home and homeschooling needs. Some were even asking the ISP to compensate them through rebates, etc.

Based on my computation, the ISP was down for just 2 hours and 28 minutes (from 12:12 PM to 2:40 PM PHT). It may be recalled that Converge ICT suffered from a major outage a year ago (17 November 2021), citing troubles they encountered in their Data Center.

Were you affected by this recent Converge ICT outage?

 
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