Digital resilience is a strategic imperative and an organizational capability that comes with a premium cost. Achieving such requires commitment, investment and continuing actions that are only possible and present in leaders, employees, partners, and communities. PLDT Enterprise’s recently concluded Tech Talk ON AIR: The Revolution highlighted how organizations can stay ahead and future proof their business operations using revolutionary information and communications technology (ICT) solutions.

The virtual event provided insights on how to future-proof businesses by fortifying business continuity plan and building resiliency through hybrid cloud solutions that can help design a collaborative and unified environment among employees, using productivity and collaboration tools such as Microsoft 365 and Google Workspace. Aside from the mentioned, it also shared key points to adapt customer engagements with Salesforce and to strengthen cybersecurity posture through a holistic approach that supports businesses’ digital transformation.

The episode included sessions from ePLDT President & CEO, SVP & Head PLDT and Smart Enterprise Business Groups, Jovy Hernandez; ePLDT VP & Group CISO Cyber Security Operations Group, Malen Tayag; PLDT Enterprise VP and Head Product Management & DBG, Amil Azurin; PLDT Enterprise VP & Head Enterprise Business Consulting, John Gonzalez. Also in the episode, Cavite Governor Jonvic Remulla who joined the discussion with Hernandez as they talked about the importance of technology. The city government of Cavite is preparing to expand “Free WiFi” to the province and to roll it out up to the very last barangay through its partnership with PLDT.

Other guests included Meralco CITO Rocky Bacani, Metro Pacific Tollways CIO Carlo Cagalingan, and JG Summit Holdings Group CIO Carlos Santos.

The COVID-19 pandemic has somehow taught everyone to be resilient and adapt to the changing times to be relevant and still thrive amid the challenges we are all facing. PLDT Enterprise assured its clients and organizations of their unbreakable commitment to empower businesses and revolutionizing in futureproofing of strategies.

“The adoption of digital technologies plays an integral role in reshaping traditional IT platforms and accelerating digital transformation. We at PLDT Enterprise believe that enterprises big or small should take full advantage of relevant technologies and solutions to secure business growth,” said Hernandez who opened the forum of the Tech Talk ON AIR: The Revolution last July 7, 2021.

“We are in the middle of The Revolution and we want to leave no one behind. As we collectively go through this chapter of revolutionary change, we need to be agile in navigating through any challenge that comes our way so that we may emerge stronger and remain unbreakable,” he added. “Our goal is to be your trusted partner in building a more agile business continuity and resiliency plan, designing and implementing a collaborative and unified hybrid work environment, adapting to new ways of customer engagements, and fortifying cybersecurity resilience strategies.”

Tech Talk ON AIR: The Revolution episode focused on ICT technologies that will be able for businesses to better prepare for the future. Businesses and organizations must learn to be agile in navigating new challenges brought by the new chapter of revolutionary change in every way to be able to remain stronger and unbreakable.

Analysts and economists have been predicting and monitoring, since last year, the different phases pertaining to economic recovery. It is imperative for business organizations to identify solutions where no one is left behind as the world jumps back to economic recovery.

“How can organizations evolve and emerge to become more resilient in a post-COVID world?” asked Azurin who gave pointers on mission-critical applications and mission-critical infrastructure such as ENSURING ALWAYS ON SERVICE FOR ALWAYS ON CUSTOMERS; ENSURING FLEXIBLE CAPACITY FOR UNPREDICTABLE WORKLOAD DEMANDS; and ENSURING TECHNICAL EXPERTISE ARE ALWAYS WITHIN REACH. 

“The pandemic has forced us to digitally transform overnight. Most enterprises were not able to immediately adapt and not only because of the absence of their IT platform but also the lack of expertise needed to navigate to the migration and transformation process,” Azurin explained why some industries failed to immediately bounce back from the pandemic. 

In most cases, stop-gaps solutions were implemented but all to the expense of multiple risks such as cybersecurity vulnerability and operational efficiency.

“This afternoon, we’ve shared how mission-critical applications necessitate mission-critical infrastructure, such as our globally certified VITRO data centers. We’ve also shown how businesses can foresee the unseen, prevent the unwanted, and predict the unknown to our proactive monitoring and manage infrastructure offerings powered by our ePLDT operations center, as well as our field support services. These aim to give you back time and focus for your core business while leaving the complexities of uptime and IT to us. Moreover, the importance of changing with the changing times, and especially the evolving needs and behavior of our customers and employees was given emphasis and solutions highlighted include salesforce customer-relationship management systems, an ePLDT’s compact center as a service to engage with the customers in a more seamless manner,” said PLDT Enterprise VP & Head of ICT Business Nico Alcoseba.

Before closing, Alcoseba thanked all the guests and speakers for sharing their insights and business strategy solutions. Alcoseba’s confident that Tech Tech ON AIR: The Revolution has provided the inspiration and energy for businesses to rethink and reimagine operations and engagement with customers and employees, as all dive into the next new normal.