Tag page - resolution rate

(Civil Service Commission / Facebook) The Civil Service Commission’s (CSC) “Contact Center ng Bayan” has honored the top 10 government agencies for achieving the highest resolution rates for Fiscal Year 2022. The resolution rate measures the number of complaints an agency resolves compared to...

Amid the coronavirus disease (COVID-19) pandemic, the Civil Service Commission’s (CSC) Contact Center ng Bayan (CCB) has posted a resolution rate of 99.69 percent. (CSC / MANILA BULLETIN) According to CSC, this means that the CCB resolved a total of 211,726 transactions in 2021 out of a total of...