Senator Camille Villar has filed a bill seeking stronger protection for business process outsourcing (BPO) workers. Villar filed Senate Bill No. 1401 or the “BPO Workers’ Welfare and Protection Act” which seeks to institutionalize comprehensive safeguards for employees in the outsourcing...
India-based multinational business process outsourcing (BPO) firm Fusion CX is expanding its footprint in the Philippines with the opening of new offices in the cities of Mandaluyong and Legazpi, signaling the country’s rising importance in the company’s operations. Operating over 40 facilities...
A bill supported by United States (US) President Donald Trump, currently pending approval in the US Senate, would likely only minimally reduce remittances to the Philippines as more Filipinos who used to work overseas have returned home, according to Deutsche Bank Research. In a June 20 report,...
Despite the dismal first-quarter growth mostly weighed down by world trade uncertainties, the Economist Intelligence Unit (EIU) sees the Philippine economy outperforming the region in 2025. "We will maintain our forecast of 6.1-percent growth this year, accelerating from 5.7 percent in 2024, making...
Senator Sherwin Gatchalian has sought an investigation into the implications of a 17-percent reciprocal tariff imposed on the Philippines by the United States, the country’s largest export market. Gatchalian said it is important for the government to ascertain the potential impact of the...
Senator Sherwin Gatchalian has called for sustained action against Philippine Offshore Gaming Operators (POGOs) to ensure that the industry's remnants are effectively purged. “More than ever, we need to sustain our efforts to clear out all criminal syndicates that are products of POGOs. We must...
As the business process outsourcing (BPO) industry grows in the Philippines, an Australian-based service outsourcing firm aims to expand its job opportunities in the country. The Philippine Economic Zone Authority (PEZA) reported earlier this year that nearly 800 BPO companies were registered in...
Senate President Francis "Chiz" Escudero clarified on Saturday, Aug. 10 that there are currently no plans to trim down the existing number of holidays in the country, or that it is a priority of the Senate. (MB file photo) "Ang polisiya ng Senado ay huwag nang dagdagan, hindi naman bawasan...
WASHINGTON, D.C. —Two leading international companies have told President Ferdinand "Bongbong" Marcos Jr. they intend to build facilities in the Philippines, bringing more jobs to Filipinos. President Ferdinand 'Bongbong' Marcos Jr. meets with Moderna officials on Tuesday afternoon (Washington...
WASHINGTON, D.C. —The Philippines has secured an P800-million investment in medical business process outsourcing (BPO) that would create around 1,500 jobs. (Photo courtesy of PCO) In a meeting on Tuesday afternoon, May 2, President Ferdinand "Bongbong" Marcos Jr. received the investment pledge...
In today’s digital age, eCommerce businesses are constantly looking for ways to improve their customer experience (CX) to stay competitive and retain customers. One strategy that has proven effective for many online retailers and eCommerce providers is outsourcing certain front- and...
Back-office [outsourcing to the Philippines](https://business.inquirer.net/346471/contact-center-outsourcing-philippines-an-astute-business-move) has become a growing trend for companies looking to improve efficiency and reduce costs. However, the challenges of managing complex and...
