Tag page - Contact Center Association of the Philippines (CCAP)

The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $32.16 billion in 2024, the Contact Center Association of the Philippines (CCAP) said.  In a statement, CCAP President Mickey Ocampo said the revenue projection is...

CEBU CITY – This city will host the Contact Islands 2024 conference where key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders, and customer experience officers will discuss the influence of artificial...

The IT-business process management (ITBPM) industry forecasts a seven percent revenue growth next year on continuing demand for Philippines as an outsourcing hub, according to its top official. Jack Madrid, president and CEO of IT and Business Process Association of the Philippines (IBPAP), cited...

The Philippine IT-business process management (IT-BPM) sector has warned that the potential of rising wages in the country is a threat to the industry’s cost-effective advantage. Contact Center Association of the Philippines (CCAP) Managing Director Rosario Cajucom-Bradbury shared insights at the...

CEBU CITY – The local contact center sector is eyeing a yearly annual revenue target of $59 billion by 2028. Despite the emergence of generative artificial intelligence (AI), the Contact Center Association of the Philippines (CCAP) is confident that the target revenue will be met. CCAP said that...