In healthcare, trust is not built through promises. It is built through consistent standards, measurable outcomes, and systems that hold firm when lives are on the line.

For Filipino families, choosing a hospital is one of the most personal decisions they will make. It is a choice grounded in trust; that care will be safe, that expertise is supported by disciplined protocols, and that treatment meets global standards.

Across its hospitals and clinics nationwide, The Medical City (TMC) continues to strengthen that trust by building an integrated health system where advanced care, reliability, and globally aligned quality come together under one connected network.

With hospitals in Ortigas, Clark, South Luzon (Santa Rosa, Laguna), Iloilo, and Pangasinan, and a nationwide primary care network through The Medical City Clinic’s over 70 branches, TMC is working toward a clear ambition: to make high-quality healthcare more connected, more consistent, and more accessible for Filipinos wherever they enter the system.

“The best healthcare is not only advanced, it is accessible,” shared Dr. Stuart Bennett, President and Group CEO of The Medical City. “Our responsibility is to ensure that Filipino families can access globally aligned care close to home, delivered through coordinated systems they can rely on.”

In 2025, that commitment was demonstrated across emergency care, complex procedures, diagnostics, regional expansion, and internationally benchmarked programs.

Reliability in healthcare is most visible in emergencies.

In 2025, TMC implemented FastER across its hospitals, a streamlined emergency care program that ensures patients are seen by an emergency physician within 10 minutes and are either discharged or admitted within four hours. By standardizing emergency workflows across the network, FastER reinforces speed, accountability, and clinical discipline when every minute matters.

The initiative was lauded by Department of Health Secretary Teodoro Herbosa, who noted that public hospitals should aim to achieve similar emergency response benchmarks, reinforcing the health program as a model that elevates standards beyond a single institution.

At TMC Ortigas, innovation and best practices continue to shape national benchmarks in specialized care.

Among its milestones in 2025, the Center for Liver Health and Transplantation recorded three successful pediatric liver transplantations just eight months after launching its partnership with Rizal Medical Center. By year-end, the center had completed 18 pediatric and 11 adult liver transplants. These highly specialized procedures, once available primarily abroad, are made more accessible locally within a globally aligned transplant program.

The hospital’s Heart Attack Clinical Care Program recorded a 97% one-year survival rate in 2025. Its Primary Stroke Program, meanwhile, reported a 93% survival rate in the same year. In critical care, TMC Ortigas continues to set the standard for advanced, outcomes-driven care in the country, supported by an 81% survival rate in the Intensive Care Unit.

Outcomes such as these are what allow families to place their trust in a healthcare institution, not only for routine care, but for life-saving interventions.

Leadership in healthcare requires expertise, continuous advancement, and the ability to make that advancement accessible.

In 2025, TMC expanded access to advanced diagnostics and precision treatment. Through SPOT-MAS, patients now have access to an early detection test that screens for DNA markers associated with 10 types of cancer, even before any symptoms start. Previously available primarily overseas, this technology is now within reach of Filipino patients.

Precision Medicine empowers physicians to tailor treatment plans based on each patient’s unique DNA profile. Through this advanced diagnostic approach, patients and their doctors can determine the most suitable medications, reducing trial-and-error in treatment. It also helps guide personalized nutrition plans and provides insights through biological age testing. By integrating globally recognized approaches to personalized care, these services bring more precise and proactive healthcare closer to home.

In Western Visayas, TMC Iloilo successfully performed the region’s first intravascular lithotripsy procedure, a minimally invasive treatment for severe, calcified coronary artery disease. Using sound-wave pulses to break down calcium deposits in a 66-year-old patient, the procedure strengthened advanced cardiovascular care outside Metro Manila and expanded access to complex interventions within the region.

TMC Iloilo also stands out for its stroke capabilities and was conferred the Gold Status Accreditation by the WSO Angels Award for its commitment to quality improvement in life-saving stroke care.

In Central Luzon, TMC Clark continues to reinforce its distinction as the first hospital in the region to achieve JCI accreditation, ensuring that international safety and quality standards guide patient care. This milestone elevates healthcare benchmarks across the region and strengthens patient trust in globally aligned systems close to home.

TMC South Luzon opened its Wellness and Lifestyle Center in response to the growing demand for preventive and executive health services in the region. Designed with biophilic elements, smart rooms, and the calming view of Mt. Makiling, the center supports a more holistic and proactive approach to healthcare.

Its smart features allow patients to conveniently control room functions such as the air conditioning, blinds, lights, television, and alarm system, among others, through a mobile app downloadable on their smartphones, elevating comfort while reinforcing a seamless, modern patient experience.

In Pangasinan, facility upgrades, expanded parking access, improved patient rooms, and a strengthened Wellness Unit supported by a Mobile Clinic enhance preventive care and patient comfort for surrounding communities.

Each advancement contributes to a broader objective: delivering globally aligned care not only in one flagship hospital, but across an integrated national network.

The Medical City’s adherence to global standards is reinforced by recognition from respected international and regional bodies.

In 2025, TMC Ortigas was recognized by the JCI as an Academic Medical Center, the highest distinction awarded to healthcare institutions that integrate clinical excellence with research and medical education. Together with its program-level certifications for Stroke and Heart Attack, this recognition affirms its leadership in managing the country’s most critical health conditions.

Across communities nationwide, TMC Clinic continues to bring hospital-quality care closer to home. Recording more than two million patient visits in 2025 alone across its over 70 branches, the clinic network strengthens early consultation, timely diagnostics, and coordinated referrals within the broader TMC system. Its recognition as Primary Care Provider of the Year for three consecutive years at the Healthcare Asia Awards (HCA) 2025 reflects its consistent delivery of dependable, high-quality primary care.

At the HCA 2025, TMC Clark received the Patient Safety Initiative of the Year award, while TMC Iloilo, a DOT-accredited medical tourism hub, was recognized as a standout secondary hospital. Meanwhile, TMC South Luzon was named Best Level 2 Hospital by the Department of Health – CALABARZON.

Together, these recognitions reinforce a shared commitment across the network: disciplined systems, globally aligned protocols, and measurable quality outcomes that earn patient trust.

Integration in healthcare means that patients experience coordinated referrals, aligned protocols, and consistent standards whether they enter through a community clinic or a tertiary hospital.

Through standardized emergency processes, shared clinical care programs, and coordinated pathways across hospitals and clinics, TMC continues to strengthen what it calls “One TMC,” a connected system designed to reduce fragmentation and improve patient journey.

The ambition is clear: to be the Philippines’ leading integrated health system, where advanced medicine, global standards, and reliable systems work together seamlessly.

For Filipino families, this means fewer uncertainties, more access to specialized care close to home, and the assurance that wherever they enter the TMC network, they will encounter care that is connected, disciplined, and worthy of their trust.

Because in the end, leadership in healthcare is not claimed. It is earned through outcomes, through consistency, and through the trust of the communities served.

For more information, visit www.themedicalcity.com.