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Manila Bulletin devider Philippines devider National devider DILG gets 99% mark in ease of doing business satisfaction rating

DILG gets 99% mark in ease of doing business satisfaction rating

Published Jun 12, 2025 12:33 pm  |  Updated Jun 12, 2025 04:27 pm
(MB FILE PHOTO)
(MB FILE PHOTO)

The Department of the Interior and Local Government (DILG) has garnered a 99.52 percent client satisfaction mark in streamlining government services.

In the 2024 Client Satisfaction Measurement Report (CSMR), the DILG’s Central and Regional Offices earned high marks across various service quality indicators under Republic Act 11032, or the “The Ease of Doing Business Act.’’, including responsiveness, reliability, communication, and integrity 

The DILG’s regional scores ranged from 98.9 percent to 99.9 percent, with the CSMR saying that 96.18 percent of the respondents find the department’s Citizen’s Charter helpful, with 98.82 percent aware of it.’’

In recognition of outstanding performance, the DILG honored four offices namely the Information Systems and Technology Management Service, Planning Service, Internal Audit Service, and National Barangay Operations Office for their accurate and timely satisfaction reporting. 

Additionally, the DILG also recognized 12 high-performing units for their exceptional client service.

DILG Committee on Anti-Red Tape (CART) chairperson Undersecretary Omar V. Romero commended the winners, emphasizing their role in fostering good governance and public trust.

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