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Manila Bulletin devider Philippines devider National devider Respeto sa pasahero: Three more bus terminal operators in trouble for substandard facilities

Respeto sa pasahero: Three more bus terminal operators in trouble for substandard facilities

Published May 10, 2025 08:02 pm

At A Glance

  • From comfort rooms and other facilities that are supposed to be providing comfort to their passengers, LTO chief Vigor Mendoza Mendoza said the operators of the bus terminals for Mark Eve's Transit, Elavil and Eagle Star in Quezon City apparently did not comply with the standard set by the LTFRB.

Three more operators of bus terminals are now in trouble for alleged terrible services to their clients over their substandard facilities in Quezon City.

LTO Chief, Assistant Secretary Vigor D. Mendoza II said he will personally report what he discovered inside the three bus terminals to the Land Transportation Franchising and Regulatory Board (LTFRB) for proper action.

From comfort rooms and other facilities that are supposed to be providing comfort to their passengers, Mendoza said the operators of the bus terminals for Mark Eve’s Transit, Elavil and Eagle Star apparently did not comply with the standard set by the LTFRB.

“Passengers are the lifeblood of PUV operation, thus, they have the obligation to treat them well, including good maintenance of their facilities,” said Mendoza who conducted surprise inspections on Saturday May 10.

“But these are not what I observed during my inspection,” he added. 

Thousands of passengers have been going to various bus terminals in Metro Manila since Friday to take advantage of the long weekend after Malacañang declared the May 12 midterm elections as non-working holiday.

“While the three bus firms are compliant in terms of road safety, Mendoza said they failed in terms of passenger convenience. 

Closure

Earlier, LTFRB chairperson Teofilo Guadiz III Guadiz ordered the closure of seven bus terminals in Pasay City over passenger convenience issues like inadequate passenger facilities and non-submission of terminal compliance documents.

In a statement, Guadiz said they issued show cause orders against the management of seven bus terminals in Pasay City and ordered them to comply with existing regulations before they can resume operations.

The terminals that received the SCOs belong to HK Sun Plaza Terminal, DLTB Terminal, JAC Liner Terminal, BBL Transit Terminal, JAM Liner Terminal, Genesis Terminal, and Philtranco Terminal.

“These terminals must prove they are ready to operate within the bounds of the law. We cannot allow the reopening of facilities that fail to meet minimum standards. We owe the commuting public a transport system that is organized, safe, and compliant," said Guadiz.

“Before any terminal reopens, we require full compliance with our guidelines, including the submission of a Letter of Intent, updated permits from the city government, a sworn statement of available amenities, and coordination with concerned local authorities,” he explained.

Guadiz said terminal operators have five calendar days upon receipt of the SCOs to explain in writing why their operations should not be halted permanently.

He said the LTFRB will conduct a follow-up inspection after the submission of the required documents to determine whether the bus terminals are fit to reopen. 

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