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Manila Bulletin devider Philippines devider National devider DHSUD resolves 1,174 homebuyers' complaints vs developers in Calabarzon

DHSUD resolves 1,174 homebuyers' complaints vs developers in Calabarzon

Published Jun 27, 2026 12:16 pm
The Department of Human Settlements and Urban Development (DHSUD) has helped settle over 1,100 complaints of homebuyers against developers in Calabarzon region.
DHSUD Secretary Jose Ramon Aliling said this was an offshoot of a mass conciliations program which is also being done in other regions as part of the efforts to address the legitimate concerns raised by thousands of homeowners.
The program started in May in Calabarzon (Cavite, Laguna, Batangas, Rizal, Quezon) and in less than two months, Aliling said they were able to resolve 1,174 concerns filed by homebuyers against developers.
The DHSUD reports that clients who participated in the conciliation proceedings expressed satisfaction with the prompt, transparent and responsive handling of their concerns, reflecting continued public confidence in the government's strengthened efforts to protect homebuyers and homeowners.
Aliling welcomed the positive feedback from the homebuyers, saying it reflects the Department's commitment to delivering responsive public service and strengthening trust in government.
“The positive feedback from our stakeholders affirms that responsive public service creates confidence in government. Every concern that receives immediate action strengthens the trust of Filipino families in DHSUD,” said Aliling.
“Through our Zero Backlog Program under the 8-Point Agenda, we will continue ensuring that complaints are resolved faster, and we balanced the rights of both the homebuyers and developers. All our stakeholders should be protected,” he added.
Supervising Senior Undersecretary Sharon Faith Paquiz , who presided over the latest mass conciliation of concerns, said accelerating case resolution is part of the DHSUD’s Zero Backlog Program.
“Our goal is to ensure that all stakeholders have access to a fair, transparent, and efficient dispute resolution process. We continue to strengthen homebuyer protection while promoting accountability and good governance in the housing sector,” said Paquiz.

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