The Bangko Sentral ng Pilipinas (BSP) will look into the recent digital banking outage of the Bank of the Philippine Islands' (BPI), and will impose accountability.

BPI first flagged trouble with its systems through an advisory issued Sunday afternoon, June 14, warning customers that its mobile and online banking channels had become unreachable. The bank pointed to network connectivity problems as the root cause, though it did not immediately offer further technical detail on what triggered the failure.

The outage stretched well beyond the typical window banks are expected to resolve such incidents, running for more than 24 hours and bleeding into Monday, June 15, payday for many Filipino workers who rely on the app to check or move their salaries. By the time BPI declared its mobile app "restored" on Tuesday, June 16, it had already pushed out multiple advisories chronicling the rolling status of the breakdown.

Even after declaring the service back online, BPI cautioned that customers might continue to notice sluggish performance, attributing the lag to a surge in transaction activity as users rushed back onto the platform once access returned. The bank said its technical teams were continuing to monitor the system and would restore remaining functions in stages rather than all at once.

Importantly, the disruption appears to have been contained to BPI's digital front end. The bank clarified that its physical branches, ATM network, and point-of-sale card transactions continued operating normally throughout the episode. Customers who needed cash or wanted to make purchases could still rely on their debit and credit cards in person, even though the same cards reportedly stopped working for online and e-commerce purchases during the outage window.

BPI also moved to reassure payroll clients specifically, stating that salary disbursements scheduled for June 15 had gone through on time despite the app being unreachable. The bank advised affected workers that they could still verify their balances or withdraw funds through ATMs, branch counters, or by swiping their debit cards at stores, even if they couldn't view their accounts on their phones.