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Manila Bulletin devider Philippines devider National devider 'Kalma, walang security breach!' eGovPH back online after surge-triggered outage – DICT

'Kalma, walang security breach!' eGovPH back online after surge-triggered outage – DICT

Published Apr 17, 2026 05:11 pm
The government expands access to public services with the launch of the eGovPH Serbisyo Hub in Mandaue City and the milestone of 40 million app users nationwide. (DICT photo)
The government expands access to public services with the launch of the eGovPH Serbisyo Hub in Mandaue City and the milestone of 40 million app users nationwide. (DICT photo)
The government’s eGovPH Super Appwent back online after a temporary outage caused, not by a security breach, but by a spike in user activity, the Department of Information and Communications Technology (DICT) clarified on Friday, April 17.
DICT Undersecretary for e-Government David Almirol Jr. said the disruption was not linked to any security incident but was the result of heavy traffic following the rollout of new features.
“Our servers were overwhelmed due to the surge in eGov usage, especially following the launch of new features,” Almirol said.
The app, which serves as a central hub for government transactions, now has around 40 million users. It integrates services such as digital travel declarations, access to multiple digital IDs, document signing, and AI-assisted support. It also connects thousands of national and local government systems.
Almirol said the platform was briefly taken offline to address the issue. The outage lasted several hours across two days.
“We have resolved the issue. We just need to expand our servers to ensure this will not happen again,” he said.
Before services were restored, users reported being unable to log in or complete transactions. Many encountered repeated error messages such as “We’ll be back in just a moment,” which prevented access to basic functions.
The DICT earlier said that the app was undergoing maintenance and feature updates, advising users to try accessing it again later.
Almirol stressed that there was no hacking or data breach, and user data remains secure.
The DICT has worked with key government stakeholders, including Malacañang, to strengthen system capacity. Almirol said the agency expects demand to grow as more services are added to the platform.
Online, some users voiced frustration over the disruption. Posts on Reddit pointed to recurring technical issues.
“eGov na sana pinakamagandang nagawa, under maintenance naman,” one user said.
“Totoo, sa buong term ni BBM [President Ferdinand “Bongbong” Marcos Jr.] ito na nga lang yung magandang nagawa, under maintenance pa,” another wrote.
Others cited difficulty completing transactions while some also linked the outage to heavy traffic.
“Sa dami siguro ng nag-a-access, [hindi na] kinakaya ng server,” one comment read.

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