State-run Philippine Deposit Insurance Corporation (PDIC) is implementing a more robust and accessible framework for depositors seeking to appeal denied insurance claims.

Approved on February 25, Regulatory Issuance (RI) No. 2026-01 introduces a “stronger, clearer, and more responsive process” aimed at reinforcing public confidence in the banking sector.

This updated policy ensures that every legitimate depositor has a meaningful chance to be heard, specifically allowing for a “second look” at claims that were rejected in full or in part.

Under these new guidelines, claimants are granted a 60-calendar-day window from the receipt of their denial notice to file a formal request for reconsideration.

To support their appeal, depositors must provide relevant transaction evidence, such as deposit slips or bank statements, along with authorization for the PDIC to verify the authenticity of these records.

To maximize convenience, the agency now accepts submissions through various channels, including in-person delivery, traditional mail, private courier, or email.

One of the most notable changes in the revised framework is the improvement in efficiency. The PDIC has committed to “cutting the processing time by half,” reducing the original 120-day waiting period to just 60 calendar days.

This two-month countdown begins once the depositor is notified that the evaluation of their request is complete. This accelerated timeline is also intended to provide claimants with faster results and greater certainty regarding their funds.

Further, the PDIC also preserves the rights of depositors to seek further legal action. If a request for reconsideration is ultimately denied or dismissed by the corporation, the depositor may elevate the case to the Court of Appeals within 30 calendar days of receiving the notice.

This ensures that due process remains a priority throughout the entire verification cycle. (Derco Rosal)