Good governance key to gaining OFW trust, implement effective OFW support services — study
By Jel Santos
(MB FILE PHOTO)
As geopolitical tensions in the Middle East heighten risks to thousands of overseas Filipino workers (OFWs) in the region, a new study suggests that OFWs view credible government leadership as a key factor to gaining migrant trust and implementing truly effective support services for OFWs.
The study titled "From Economic Importance to Leadership Readiness," aimed to discuss “the governance conditions required for credible OFW advocacy, focusing on the relationship between leadership credibility, institutional performance, and migrant trust in government support systems.”
The study, conducted by The Fourth Wall, a research firm focused on analyzing sociocultural issues within the Filipino context, was made through analyzing public discourse, OFW narratives, and service experiences, and identifying patterns in migrants’ perception of “government support, service delivery, and leadership credibility.”
The study highlights that since the Philippines already has the institutional migration infrastructure that enables it to support OFWs, such as the establishment of the Department of Migrant Workers (DMW) that handles recruitment to reintegration processes, OFWs base the effectiveness of this system through its delivery of services.
Since execution is favored over policy, the study said leadership is seen as crucial as a “coordinating force” to ensure migration agencies and policies are functional for OFWs.
"Our findings show a clear trend. When documentation is slow, when hotlines are unresponsive, or when agencies fail to coordinate during an emergency, migrants don't turn to 'administrative complexity’ but to national leadership. In the eyes of the OFWs, the quality of their service signals their government’s priorities," said John Brylle L. Bae, Research Director at The Fourth Wall.
"This gap is magnified during times of heightened geopolitical risk. In volatile environments, OFWs are not looking for policy mandates, but a clear, visible, and decisive presence from their government. Thus, they often look for credible champions—leaders who can mobilize institutions quickly and visibly when workers face risk abroad," he added.
The study noted that since OFWs are a critical pillar of the national economy, with remittances amounting to USD 35.63 billion in 2025 and accounting for 7.3 percent of the country’s gross domestic product (GDP), OFWs expect a greater level of government support and efficiency towards migrants’ issues.
According to their data, migrant workers seek leaders that can understand OFWs’ lived realities, citing empathy and familiarity as essential traits that ensure leaders can implement “reliable service delivery and process discipline, strong cross-agency coordination, visible on-the-ground responsiveness during distress cases.”
In terms of policy considerations, the study said OFWs prioritize the following: strengthening coordination among agencies involved in migration governance, improving accessibility and responsiveness of OFW assistance channels, simplifying documentation and service processes across agencies, ensuring consistent protection and support across overseas posts, and strengthening reintegration pathways for returning OFWs.
"Migration has become a structural pillar of the country’s economy. Leadership readiness is not an abstract quality but a governance function that serves as the deciding factor in whether migration policy translates into timely protection and support for Filipino workers abroad," Bae said.