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Manila Bulletin devider Business devider The Economy devider GSIS rolls out digital, mall services for Holy Week clients

GSIS rolls out digital, mall services for Holy Week clients

Published Mar 28, 2026 03:21 pm

State-run pension fund Government Service Insurance System (GSIS) has expanded its service channels for members and pensioners from March 30 to April 1, offering more digital and on-site options during the Holy Week period.

In a statement on Saturday, March 28, GSIS said this move aligns with Memorandum Circular No. 114 on the government-wide energy conservation drive and Executive Order (EO) No. 110, which declared a state of national energy emergency.

Members and pensioners may transact through the GSIS Touch mobile application, schedule virtual appointments via GSIS appointment buddy, contact the GSIS contact center, or visit service desks in select malls nationwide.

“With more ways to transact digitally and remotely, available 24/7, our members and pensioners need not brave the traffic, saving fuel, time, and money. Holy Week also marks the start of the summer season. We want to protect our clients from the rising heat index and allow them to observe the Lenten season with their families,” said GSIS President and General Manager Wick Veloso.

GSIS said it is encouraging clients to use its digital platforms, particularly the GSIS Touch mobile app, which allows users to view records, apply for and monitor loans, and access claims-related services. Pensioners may also renew their active status or complete their annual pensioners’ information revalidation (APIR) through the app, which is available on the Apple App Store and Google Play.

Members may also request assistance through GSIS appointment buddy, while the GSIS contact center remains accessible via hotline numbers for Metro Manila and mobile subscribers.

For clients who prefer in-person transactions, GSIS will operate a service desk at Festival Mall in Alabang, Muntinlupa City, from March 30 to June 30, 2026, from 10 a.m. to 7 p.m. Additional mall-based service desks and their operating hours will be posted on the agency’s official website and social media platforms, and will be handled by both GSIS main and branch offices.

The pension fund manager said the expanded service channels reflect its continued investment in digital infrastructure, with 99.6 percent of transactions now processed through digital platforms.

GSIS also reminded members and pensioners to transact only through official platforms, payment channels, and social media accounts, warning that it does not collect payments or personal information through text messages, unofficial websites, or third-party applications. Suspicious accounts or links should be reported immediately to the GSIS contact center.

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