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Manila Bulletin devider Drive devider UAAGI inaugurates Valenzuela-based training hub for sales and aftersales personnel

UAAGI inaugurates Valenzuela-based training hub for sales and aftersales personnel

Published Feb 12, 2026 04:36 pm

At A Glance

  • UAAGI Auto Group has formally inaugurated the UAAGI Center for Technical Excellence, serving as a central training hub supporting the group's expanding multi-brand operations.
  • The Center for Technical Excellence consolidates training standards for all UAAGI-distributed brands, namely BAIC, Chery, Foton, Jetour, Lynk & Co, and Radar.
UAAGI Auto Group has formally inaugurated the UAAGI Center for Technical Excellence, marking a significant step in strengthening its long-standing focus on aftersales reliability and personnel development in the Philippine automotive industry. The facility was officially opened on January 26, 2026, and is positioned as a central training hub supporting the group’s expanding multi-brand operations.
From left: Levi Santos, Foton Motor Philippines, Inc. General Manager; Eryx Guiang, Jetour Auto Philippines, Inc. Aftersales Director; Lito Landicho, UAAGI Auto Group VP for Customer Service Division; Kenneth L. Sytin, UAAGI Auto Group Vice Chairman; Rommel L. Sytin, UAAGI Auto Group Chairman; Timothy Sytin, UAAGI Auto Group Executive Director; Lito Jose, Jetour Auto Philippines, Inc. Managing Director; and Franz Decloedt, Brand Head for Chery Auto Philippines, Lynk & Co Philippines and Radar EV Pickup Philippines.
From left: Levi Santos, Foton Motor Philippines, Inc. General Manager; Eryx Guiang, Jetour Auto Philippines, Inc. Aftersales Director; Lito Landicho, UAAGI Auto Group VP for Customer Service Division; Kenneth L. Sytin, UAAGI Auto Group Vice Chairman; Rommel L. Sytin, UAAGI Auto Group Chairman; Timothy Sytin, UAAGI Auto Group Executive Director; Lito Jose, Jetour Auto Philippines, Inc. Managing Director; and Franz Decloedt, Brand Head for Chery Auto Philippines, Lynk & Co Philippines and Radar EV Pickup Philippines.
Located within a two-hectare property in Valenzuela, the Center for Technical Excellence consolidates training standards for all UAAGI-distributed brands, namely BAIC, Chery, Foton, Jetour, Lynk & Co, and Radar. According to UAAGI, the opening of the facility reflects a broader strategy to ensure consistent service quality across its nationwide dealer network by investing directly in the technical capability of its sales and aftersales workforce.
The training center spans 1,200 square meters and is designed specifically for structured, hands-on learning. It features four dedicated training environments that can accommodate up to 120 participants at any given time. Training programs cover a wide range of competencies, from basic diagnostics to advanced instruction in powertrain systems, electronics, and chassis and braking technologies.
In line with shifts in vehicle technology, the facility also includes training modules focused on hybrid and electric vehicle systems. UAAGI noted that this component of the curriculum is intended to prepare technicians and service personnel for the increasing presence of electrified models across its brand lineup.

To support practical instruction, the center is equipped with industry-grade tools and equipment, including vehicle lifts, engine rigs, brand-specific diagnostic systems, and specialized service machinery such as a refrigerant recovery and recycling unit designed for 1234YF systems. Beyond technical training, the facility also hosts structured product knowledge sessions and certification programs for technicians, service advisers, and parts consultants.
UAAGI Chairman Rommel Sytin described the opening of the center as a key investment in both partners and customers. He stated that strengthening training infrastructure is essential to maintaining service standards and delivering a consistent ownership experience across all UAAGI brands.
The Center for Technical Excellence also plays a role in supporting UAAGI’s broader aftersales ecosystem. The group operates an extensive parts and logistics network anchored by its 8,700-square-meter Base 2 warehouse facility, which houses close to one million spare parts covering routine maintenance items as well as major mechanical and electrical components.
Through distribution hubs in Valenzuela and Clark, UAAGI reports an average parts fill rate of 94 percent. This allows for parts availability within 24 hours in Metro Manila and up to three days for locations in the Visayas and Mindanao. For non-stocked items, the company cites an average lead time of up to 25 days.
UAAGI Aftersales Vice President Lito Landicho said the new facility represents a shift toward a more integrated approach to service training, combining technical skills, parts familiarity, and customer handling processes. He added that this model is intended to improve service outcomes by aligning front-end customer interactions with backend technical and logistical support.
With the inauguration of the Center for Technical Excellence, UAAGI reinforces aftersales service as a core pillar of its business strategy. The company said the facility will play a long-term role in maintaining service consistency as its brand portfolio and vehicle technologies continue to evolve.
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