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Manila Bulletin devider Philippines devider National devider DILG: Anti 'epal' info, reporting platforms now in place

DILG: Anti 'epal' info, reporting platforms now in place

Published Jan 14, 2026 03:07 pm
DILG Secretary Juanito Victor “Jonvic” Remulla (Photo: PNP via DILG)
DILG Secretary Juanito Victor “Jonvic” Remulla (Photo: PNP via DILG)
Even ordinary people can now file complaints on the misuse of government programs and other related concerts of the local government units (LGUs) particularly against “epal’’ or credit grabbers as established and accessible mechanisms are now in place, the Department of the Interior and Local Government (DILG) stated on Wednesday, Jan. 14.
DILG Secretary Jonvic Remulla explained that the mechanism ensures that citizens have clear avenues to raise concerns “and that these concerns are properly addressed through existing systems.’’
“There are platforms in place where people can raise issues related to the use of government projects and public resources. What is important is that these concerns reach the proper offices and result in concrete action,” Remulla said.
“Concerns involving integrity issues, abuse of authority, and violations linked to government programs are addressed through Bantay Korapsyon, the dDepartment’s anti-corruption initiative under the legal cluster,’’ he added.
Further, Remulla noted that the program serves as a framework for identifying and addressing corruption-related concerns, strengthening accountability, and encouraging citizen and stakeholder participation in monitoring local governance.
Likewise, the Public Assistance and Complaints Center (PACC), under the Communications Cluster, serves as the department’s official frontline for receiving complaints, requests for assistance, and public inquiries.
Through the PACC, Remulla pointed out that concerns are formally recorded, reviewed and endorsed to the appropriate offices for action, ensuring that issues raised by citizens are tracked and responded to.
“These platforms are designed to make the government more accessible to the people. They ensure that complaints are not ignored and that accountability mechanisms are activated,” Remulla expounded.
The DILG also urged the public to make use of these existing channels and reaffirmed its commitment to transparency, accountability, and the responsible use of public funds across all local government units, in line with the directives of President Ferdinand “Bongbong’’ Marcos Jr. to strengthen good governance and protect public trust.
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