Social media personality and Team Payaman matriarch Viy Cortez is facing criticism after her sunscreen brand, Sunshade, received mixed reviews online.

Following its recent launch, Sunshade became a subject of discussion among beauty influencers and netizens, with feedback ranging from positive to negative. Concerns raised include the product's watery texture, tendency to leave a white cast, and difficulty in blending.

Beauty influencer Wear Sunscreen, who initially praised the product received as a PR sample, later reported inconsistencies in quality and formulation between the PR sample and purchased units.

In response to the growing concerns, Cortez announced via Facebook that she is working with her manufacturer to investigate the reported issues.

“Gagawa po ako vid para po ma address lahat ng concern sa Sunshade. Sa ngayon po five days na po tayo na walang nilalabas na sunshade since lahat ng retention samples ay under investigation. (We will release a video to address all your concerns about the sunshade. We have halted product distribution for five days while all retention samples are under investigation,)” she wrote. 

Cortez also vowed not to reintroduce the product to the market without thoroughly addressing and resolving all concerns.