Muntinlupa LGU to implement zero-contact policy in issuance of business permits, licenses

The Muntinlupa City government will implement a zero-contact policy in the issuance of business permits and licenses. 

Mayor Ruffy Biazon signed Ordinance No. 2025-303, passed by the Muntinlupa City Council, “Institutionalizing Business E-Payment System (BeST) for Effective Implementation of the ‘Zero-Contact Policy' in the Issuance of Business Licenses and Permits in Muntinlupa City.”

Renewal of business permits in Muntinlupa in January (Photos from Muntinlupa BPLO)

The ordinance stated that “in compliance to the mandate of all existing laws and national directives, the City Government of Muntinlupa through the Business Permits and Licensing Office (BPLO) established Business E-Payment System (BeST) as an online platform to facilitate applications for new and renewal of business permits.” 

BeST “allows electronic payments through various partner banks, e-wallets, and payment gateways and also provides an option of door-to-door delivery service.” 

The ordinance added that “there is an urgent need to institutionalize the said system to support and enhance city services in pursuit of being a ‘smart city’ and be compliant with the said laws and national directives.”

It mandates the Muntinlupa BPLO to “adopt and establish Business E-Payment System (BeST) as an online platform of the City Government of Muntinlupa to facilitate application for, processing of, and issuance Of business licenses and permits for business entities, including, but not limited to, those owned and operated by individuals, partnerships, cooperatives, associations or corporations in the City of Muntinlupa. 

“The BeST will guarantee the effective implementation of the ‘zero-contact policy,’ transparency and good governance that eliminates the possibility of graft and corruption with lesser personnel the taxpayer deals with,” the local law stated. 

Under BeST, “electronic versions of licenses, clearances, permits, certifications or authorizations with the same level of authority and containing the electronic signature of the authorized officer/s and seal of the City,  which may be printed by the businesses in the convenience of their offices” shall be provided. 

BeST procedures 

The ordinance lists the following procedures under BeST: 

1. Account Registration

Quick registration process through implementing a simplified registration form with email login options and a one-click email verification.

2. Dashboard Viewing 

BeST user dashboard offers a user-friendly access to new and renewal applications guided by a step-by-step procedure and requirements. Users may directly upload required documents then submit the application to be reviewed by an online examiner.

3. Payment Methods

Seamless and secured transactions are ensured with multiple affiliated banks and online payments available. 

4. Permit Generation 

Upon payment confirmation, users are notified via email of the generated permit. Businesses may opt to download and print it at the convenience o their office or have it delivered door-to-door through a partner courier.