The Bilis Kilos Action Center was officially opened and launched at the main entrance of Manila City Hall, across SM City Manila, as part of the City Government of Manila’s continuing efforts to strengthen its system for the prompt reception and resolution of public concerns.

Through the action center, members of the public may submit complaints and concerns related to the services provided by the city government.

Mayor Francisco “Isko Moreno” Domagoso said the program aims to amplify the voice of the people and reaffirm their vital role in governance through openness and transparency.

The Bilis Kilos Action Center is considered an enhanced and expanded version of the Online Complaint Desk, which was first launched in 2019.

It is managed by the City Development Information Services, in coordination with the Electronic Data Processing Service, to ensure the efficient, systematic, and timely processing of public complaints.

There are two ways for the public to file complaints, according to the local government.

First, individuals may personally visit the office or call by phone, where an action center staff member will encode the complaint on behalf of the complainant.

Second, complaints may also be submitted online through social media platforms such as Facebook, Messenger, and X, or via the official website of the action center.

A Google Form link or QR code will then be provided for the formal submission of complaint details.

This initiative forms part of the Manila City Government’s advocacy for active collaboration between the government and its citizens to further improve the quality of public service delivery.

Aside from the office located at the entrance of Manila City Hall, the Bilis Kilos Action Center also maintains an official office at Room 440, near the Manila Clock Tower Museum.