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Manila Bulletin devider Business devider The Stock Market devider SEC upgrades iMessage to streamline real-time tracking and processing of complaints, queries

SEC upgrades iMessage to streamline real-time tracking and processing of complaints, queries

Published Dec 8, 2025 10:57 am
SEC Chairman Francis Lim
SEC Chairman Francis Lim
The Securities and Exchange Commission (SEC) has launched its upgraded online ticketing system, which now covers all services and allows real-time tracking of inquiries or complaints to improve ease of transactions.
The Commission said the upgraded iMessage—its web-based ticketing system for managing and processing public inquiries, complaints, incidents, and requests—can be accessed at https://imessage.sec.gov.ph/.
iMessage centralizes the online submission of queries and complaints to the SEC, providing a unified workflow for the efficient assignment, monitoring, and resolution of inquiries, service requests, and complaints.
It allows users to track the status of their tickets in real time and features an option that lets them directly contact the divisions or departments where their requests are pending.
“Streamlining our requirements and processes has been one of our top priorities as part of our commitment to further improving the ease of doing business in the country and elevating the quality of the public services we deliver,” SEC Chairperson Francis Lim said.
He added that, “iMessage helps the SEC process requests, inquiries, reports, and complaints in a more organized and efficient manner, allowing us to deliver our services to our stakeholders without delays while promoting transparency and accountability in every step.
“At the same time, iMessage allows the transacting public to track the status of their inquiries, requests, or complaints in real time, and ensure that their transactions are processed within the prescribed periods and in accordance with the established procedures.”
To access iMessage, users are required to sign in using their electronic SEC universal registration environment, or eSECURE, account. Once logged in, the user needs to select the service they want to avail and fill out the rest of the form.
To check ticket status, the user needs to go to the tickets tab to view all submitted tickets. By clicking the ticket reference number, the user can access the thread containing the full history of the request.
iMessage also features a reply option, which allows the user to send a message directly to the department assigned to their query and attach files as needed.
iMessage is available for services offered by all offices and departments in the SEC headquarters in Makati City and in extension offices in Baguio, Ilagan, Laoag, Tarlac, Lipa, Legazpi, Iloilo, Cebu, Bacolod, Tacloban, Zamboanga, Koronadal, Davao, Cagayan de Oro, and Butuan.

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Securities and Exchange Commission Francis E. Lim
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