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Manila Bulletin devider Philippines devider National devider DOLE hotline logs over 42,000 daily worker concerns in third quarter

DOLE hotline logs over 42,000 daily worker concerns in third quarter

Published Nov 17, 2025 01:06 pm

At A Glance

  • DOLE Hotline 1349 addressed over 42,000 worker concerns in the third quarter of 2025.
  • Handled 41,695 assistance requests via calls, Facebook messages, and emails.
  • Labor standards accounted for 22,042 queries, with final pay, holiday pay, and minimum wage issues leading.
  • Employment facilitation included 5,649 queries on local jobs, 355 on probationary rules, and 323 on alien employment permits.
  • Social protection matters featured 731 queries on non-remittance of benefits, 401 on maternity leave, and 241 on work-related accidents or death.
  • Received over 300 positive feedback messages for timely and professional assistance.
More than 42,000 concerns from Filipino workers on workplace conditions and employment-related welfare were addressed through the Department of Labor and Employment (DOLE) Hotline 1349 in the third quarter of this year.
DOLE said the surge in inquiries—from pay disputes to benefits and workplace issues—supports President Ferdinand Marcos Jr.’s directive to strengthen responsive services that protect workers’ rights.
The agency reported handling 41,695 assistance requests from July to September.
These included 14,535 voice calls, 15,258 Facebook messages, and 11,902 emails, which generated a total of 42,589 queries, as some requests contained multiple questions.
The year-to-date volume of inquiries for 2025 reached 115,183.
Labor standards concerns remained the most frequent, with 22,042 queries, accounting for 72 percent of the total.
Top issues included final pay compliance with 5,071 queries, holiday pay computation with 2,457, new minimum wage guidelines with 1,653, 13th-month pay with 1,621, and due process in termination with 1,204 queries.
Under employment facilitation, the hotline received 5,649 queries on local job opportunities, followed by 355 on probationary rules, 323 on alien employment permits, 96 on the Government Internship Program, and 94 on workplace losses and damages.
For social protection matters, non-remittance of mandatory benefits accounted for 731 queries, followed by 401 on maternity leave and 241 on work-related accident or death benefits.
The hotline also received 173 queries on suspension and 67 on taxation.
The hotline logged over 300 positive feedback messages, with workers expressing gratitude for swift and professional assistance.
Many highlighted the helpfulness of action officers in providing guidance on labor advisories, benefits, and workplace procedures.
DOLE said the growing number of inquiries reflects stronger public trust in its frontline services and reaffirmed its commitment to deliver faster, more compassionate labor support.
Hotline 1349 operates Monday to Friday, from 6 a.m. to 10 p.m., and may be reached through calls, emails, or direct messages on DOLE’s official Facebook page.

Related Tags

DOLE Hotline 1349 labor concerns Q3 2025 worker welfare
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