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Manila Bulletin devider Philippines devider National devider LTOTracker records 85% satisfaction rate amid all-out drive to expedite license plate delivery

LTOTracker records 85% satisfaction rate amid all-out drive to expedite license plate delivery

Published Sep 6, 2025 03:29 pm

At A Glance

  • But LTO chief Assistant Secretary Vigor D. Mendoza II said he wants to focus on the remaining 15 percent through monitoring and immediate response to all their concerns, especially amid reports of glitches experienced by some users.

The Land Transportation Office (LTO) has recorded an 85 percent satisfaction rate among the users of its online platform for the distribution of license plates and driver’s licenses.

LTO Chief, Assistant Secretary Vigor D. Mendoza II said the satisfaction rating was based on the user feedback it launched since the LTOTracker was launched in mid-July this year.

But Mendoza said he wants to focus on the remaining 15 percent through monitoring and immediate response to all their concerns, especially amid reports of glitches experienced by some users.

As such, he said they are urging motor vehicle owners to report to the LTO all the glitches that they would encounter in using the LTOTracker.

“We are expecting some glitches as part of the technology’s birth pangs. While we are monitoring feedback from the users, we will also truly appreciate it if they would report to us their experiences in using the LTOTracker,” said Mendoza.

As part of its monitoring, the LTO took notice of a complaint of a motor vehicle owner about non-delivery of license plates despite full payment through a courier service.

In response, Mendoza directed the courier service concerned to explain, and likewise instructed all accredited courier services in the LTOTracker to further improve their respective delivery system, particularly their respective customer support system.

When asked to explain, the LTO IT unit said such a situation arises only in cases where a plate has already been assigned or physically produced, but the vehicle owner failed to claim it from the dealer, or the dealer did not release it to the rightful owner.

Another issue raised by one of the users was the unexpected appointment requirements after payment.

Mendoza said he tasked the unit concerned to explain and its response was that it was an isolated case but assured that once the client has completed payment, the backend operations immediately commence processing for delivery. 

“I was already assured that system measures have now been implemented to prevent the recurrence of such scenarios and to ensure smoother and more reliable transactions moving forward. But my office will continue to monitor this,” said Mendoza.

There are different concerns raised by different users and Mendoza said these are now being attended to in order to ensure that similar glitches will not happen again in the future.

“Different users may experience different issues but since its launching, we only received few concerns and these concerns were immediately attended to. That is why we in the LTO are encouraging our users to report any inconvenience they may experience so that we could properly address them,” said Mendoza.

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