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Manila Bulletin devider Business devider Banking & Finance devider No more lines: GSIS hits 99% online transactions in H1 2025

No more lines: GSIS hits 99% online transactions in H1 2025

Published Jun 5, 2025 02:25 pm

State-run Government Service Insurance System (GSIS) has reported that more than 99 percent of its transactions in the first half of 2025 were conducted online.

From January to June, nearly all GSIS services, such as applying for loans and checking member information, were available via the GSIS Touch mobile app and GSIS Wireless Automated Processing System (GWAPS) kiosks.

According to the state pension fund, this shift to digital services means greater convenience for members, who can now make transactions anytime and anywhere without having to line up at GSIS offices.

“Applying for loans, checking records and accessing benefits can all be done with just a few taps on your phone,” GSIS president and general manager Wick Veloso said in a June 5 statement.

GSIS data showed that all member information inquiries and almost all loan computations and applications were handled digitally in the first half of the year.

Online loan applications increased from 98.5 percent in the first quarter to 99.1 percent in the second, while loan computation requests stayed above 99.5 percent.

GSIS also reported high member use of digital channels for the mandatory annual renewal of pensioners’ status, called APIR or Annual Pensioners’ Information Revalidation.

In the first quarter of 2025, 95 percent of APIR transactions were done digitally through the GSIS Touch app and GWAPS kiosks. This climbed to 97 percent in the second quarter, showing members’ increasing preference for the convenience of online “digital GINHAWA” services.

With more than two million registered users, the GSIS Touch app offers 24/7 access to loan applications, benefit monitoring, pensioners’ status renewal, compliance, and other services, enabling members, including those in remote or overseas areas, to manage their accounts anytime.

“We are committed to expand our digital services so that every member can experience digital GINHAWA, wherever they are,” Veloso said.

“I urge those who haven’t downloaded the GSIS Touch app to do so now and to keep their contact details updated for uninterrupted access,” he added.

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Government Service Insurance System (GSIS)
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