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Manila Bulletin devider Philippines devider Metro Manila devider Mayor-elect Isko to revive Manila Online Complaint Desk

Mayor-elect Isko to revive Manila Online Complaint Desk

Published May 23, 2025 04:03 pm

At A Glance

  • The mayor-elect pointed out that many citizens tend to ignore their grievances with the city government because they lack the time or means to visit the city hall. This prompted the creation of the Online Complaint Desk that they can access wherever they are.
Following his election as the capital city's local chief executive, Manila Mayor-elect Francisco "Isko Moreno" Domagoso announced the revival of the Manila Online Complaint Desk, an initiative first introduced during his previous tenure.
Manila City Mayor-elect Isko Moreno
Manila City Mayor-elect Isko Moreno
In an interview, Domagoso hinted at the online service's relaunch on June 30, aiming to streamline the city's response to various complaints from Manileños -- particularly those concerning the city government itself.
"Traffic o walang oras pumunta sa city hall? Dadaanan natin ang information superhighway. One click away lang ang inyong pamahalaan sa Maynila! We will use social media to crowdsource ideas, implement best practices, punish bad behavior, and reward good governance. Isang PM ninyo lang, isang shoutout ninyo lang, alam ninyong sumasagot ako sa inyo (Traffic or no time to go to city hall? We will take the information superhighway. Your government in Manila is just one click away! We will use social media to crowdsource ideas, implement best practices, punish bad behavior, and reward good governance. Just one PM, just one shoutout, you know I answer to you)," Domagoso said.
He added that he had already tasked incoming Manila Public Information Office (MPIO) Director E-jhay Talagtag to revive the online complaint desk established in 2019.
Starting 12 p.m. on June 30, the online service will be operational again.
"Dito ay hinihikayat natin ang ating mamamayan na makibahagi sa ating pamahalaan. Malaya at ligtas silang makapagrereklamo o makapagbibigay ng suhestiyon direkta sa ating opisina (Here, we encourage our citizens to participate in our government. They can freely and safely complain or make suggestions directly to our office)," Domagoso explained.
"Wala nang iba pang mainam na intel report kundi mula sa mga taong saksi sa aberya, 'di kanais-nais na pangyayari, o sitwasyon (There is no better intel report than the firsthand accounts of those who witnessed an incident, an undesirable event, or a situation)," he stressed.
The mayor-elect pointed out that many citizens just shrug off their complaints and grievances with the city government because they lack the time or means to visit the city hall. This prompted the creation of the Online Complaint Desk, which they can access wherever they are.

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