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Globe registers drop in bank-related scams

In first semester

Published Jul 19, 2024 05:58 am

Ayala-led Globe Telecom reported a substantial decrease in bank-related spam and scam SMS in its network due to its rigorous anti-fraud measures and strategic collaborations with major financial institutions.

Globe bank-related spam scam .png

The firm said that, from January to June 2024, it successfully intercepted over 2.74 million bank-related spam and scam messages, marking a 43.56 percent year-on-year decline compared to the 4.85 million messages blocked in 2023.

“This underscores the effectiveness of Globe's proactive strategies and robust partnerships with the country's major banks and financial institutions,” it noted.

The improvement follows Globe's anti-fraud agreements with the Bankers Association of the Philippines (BAP), encompassing 45 major banks, and various individual players in the finance sector.

These collaborations have enabled vigorous and timely data and intelligence-sharing, aligning efforts to prevent and investigate fraud more effectively.

"Our collective efforts with the banking sector have significantly strengthened our fight against spam and scam SMS targeting depositors," said Globe’s Chief Information Security Officer and Chief AI Officer Anton Bonifacio.

He added, “By working together and sharing critical intelligence, combined with our enhanced detection and blocking systems, we can now better protect our customers from illegal activities.”

Globe has allocated about $20 million to enhance its spam and scam SMS detection and blocking systems to prevent fraudulent messages from reaching consumers,

The company operates a 25/7 Security Operations Center that filters out unwanted messages, including app-to-person and person-to-person SMS from international and domestic sources.

Amid this decline, Globe called on mobile users to remain vigilant amid emerging scam schemes that evade cellular networks, including chat apps and fake cell towers that can send messages without telco detection.

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Bankers Association of the Philippines GLOBE TELECOM INC
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