Smart offers SIM to eSIM upgrade for prepaid users

Smart Communications Inc. is offering a new service that will allow prepaid subscribers to upgrade their physical SIM to an eSIM (embedded SIM) while retaining their original mobile number. 

In a statement, Smart Head of Prepaid Lloyd Manaloto said that subscribers can upgrade to the eSIM for a fee of P99. 

Prepaid subscribers, Smart Signature subscribers and Smart Infinity members must present their physical SIM along with any valid government ID at a Smart Store outlet to conduct the switch. 

“On the other hand, non-Smart subscribers can switch their physical SIM into a Smart Prepaid eSIM for FREE by obtaining their Unique Subscriber Code from their current network provider, and submitting the required documents – such as a valid government ID, a screenshot of their current balance, and a signed application form, among others – to the nearest Smart Store," explained Manaloto. 

The same process is followed by non-Smart postpaid customers who want to upgrade to a Smart Postpaid eSIM. 

According to Smart, the eSIM enables users to “enjoy data, call, and text services without inserting a physical SIM card,” as well as easily activate, manage, transfer, and secure their SIMs from damage. 

Smart’s prepaid eSIM is compatible with eSIM-capable devices like those of Apple, Huawei, and Samsung. 

Smart Head of Postpaid Shing N. Dimagiba described it as a “groundbreaking service” that enables more users to access the Smart mobile network.  

“With this new capability in place, we’re making it a lot easier and more convenient for subscribers of all networks to finally enjoy the many benefits of eSIM technology, access our innovative offers, and make the most of the awesome perks and epic experiences that come with being a Smart customer,” said Jerome Y. Almirante,  head of Innovations and Digital Services at Smart.

It first launched its prepaid eSIM in July last year, available for mobile users in the Smart Online Store and other accredited retailers.