Two-wheel ride-hailing platform, Move It, hopes to provde even safer and more secure transportation through its new multi-pronged initiative, the ‘Malasakit sa Biyahe’ safety and protection program. This program is focused key safety elements such as skills assessment and development; technology and report mechanisms; and rider and vehicle roadworthiness.

Skills assessment and development

Move It believes in the transformative impact of continuously improving the skills of its rider-partners. Before onboarding, every aspiring Move It rider-partner undergoes a rigorous identification; and skills and vehicular roadworthiness assessment process. Rider-partners are now also required to do an annual mandatory retraining and vehicle inspection.

The retraining sessions cover topics such as road safety, passenger handling, and vehicle maintenance. Teaching them are partners in various organizations and agencies, such as the MMDA, PNP, and CEMEX.

This retraining is held at the very first Move It Kaligtasan Center, located at the MOVE IT-Grab Warehouse in Marikina. This is a designated facility for all skills development and assessment activities. Besides skills development, it will also house dedicated help desks for rider and passenger concerns – effectively growing Move It’s multi-channel help centers and consumer assistance channels. This won’t be the only one as more Kaligtasan Centers will be established in different cities in 2024.

Besides retraining and skills development, Move It also offers educational curriculums to rider partners, called the Move It Academy – an in-app online learning platform featuring safety-focused e-learning content. As of March 2024, 150,000 safety courses on Move It Academy have been completed by rider-partners

Safety is taken to heart at Move It, as exemplified by the Move It Passenger Manifesto, published in 2023. The document stresses the deep commitment of  the service to safety: Laging Kaligtasan ang Una Sa Lahat (Safety before anything else). And it does not end here. The Passenger Manifesto endures with a bigger promise, which is Laging Nagsusumikap Para Mas Mapaganda ang Serbisyo Namin (Always striving to improve our service).

“Bilang isa sa mga participants ng Motorcycle Taxi Pilot Study, isang napakahalagang aspeto ng aming serbisyo sa Move It ang kaligtasan – hindi lamang ng aming mga pasahero kundi pati ng bawat Kuya at Ate ng Kalsada… Kaya patuloy ang ating pagpapalawig ng mga programa, alituntunin at tech features upang  mas mapaigting ang  kaligtasan ng ating bawat biyahe. (As one of the participants of the Motorcycle Taxi Pilot Study, safety is important for Move It, not just for our passengers but for brothers and sisters on the road. That’s why we continue to expand our programs through technology to more easily spread the message of safety.), ” said Move It General Manager, Wayne Jacinto.

Leveraging cutting-edge technology
Move It, with its strategic partnership with leading superapp Grab, has pioneered several in-app features for passengers and its rider-partners geared at ensuring their safety and security on the road. These readily accessible features let riders and passengers enjoy their rides with an extra layer of safety and added confidence.

Share My Ride, for example, allows riders and passengers to share their live location with colleagues and loved ones for easy tracking. A Share My Ride link can be disseminated by the user via different messaging apps and platforms. The Emergency SOS Button promptly connects users with local authorities and law enforcement, guaranteeing immediate response and assistance when required. The Manage Emergency Contacts is an exclusive feature that allows users to store multiple family and emergency contacts for easy access and speed dialing during emergencies.

Passengers also have access to the reporting mechanism, ‘Report an Issue’ via the Activity Tab. It’s as easy as choosing the specific transaction they wish to file a report on and indicating the necessary details of their concern. On the driver app, the ‘Passenger Rating’ feature allows rider-partners to rate and provide feedback on the conduct of the passenger. Through these features, Move It can investigate any reported misconduct by some passengers and assist riders accordingly.

In addition to easy connection with authorities, Move It is also leveraging its community of rider-partners to conduct basic first aid and situation assessment. Through the ‘Ka-Move It Emergency Responders’ —  a league of Move It riders trained by the platform and the Philippine Red Cross — these specially trained emergency responders serve as invaluable on-the-road assets when incidents happen, allowing the platform to provide immediate aid to all concerned.

Passengers and riders are also encouraged to contact the 24/7 Move It Safety Hotline at 02-8883-7109 for any incidents encountered on the road.

A continuously improving safety scorecard
When it comes to safety, Move It aims to maintain if not improve its response. This is attested to by its continuously improving scorecard. Touting its professionally trained and fully capable rider fleet, and its 24/7 incident response team; the platform currently maintains a 99.998% safety record and a less-than 30-minute average incident response time.

This commitment to continuous improvement pushes Move It to offer safe, reliable, and honest rides every single day — elevating the standards in the local moto-taxi industry to the benefit of every commuter and rider.