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Manila Bulletin devider Philippines devider National devider Protocols in handling VIPs at NAIA revised

Protocols in handling VIPs at NAIA revised

Published Oct 10, 2024 04:49 am

The New NAIA Infrastructure Corp. (NNIC) will be implementing a new protocol in handling Very Important Persons (VIPs) at the Ninoy Aquino International Airport (NAIA).

In a statement, the NNIC said the new protocol is intended to address misuse of VIP courtesies extended at the airport.

“Our ultimate goal is to create a seamless and efficient airport experience where the need for VIP treatment, beyond what is necessary for dignitaries and those with critical functions, becomes unnecessary. We want every traveler to enjoy an effortless journey through NAIA, regardless of their status,” the statement read.

In the past, a passenger who intends to enjoy VIP treatment has to pay P800. The payment covers bypassing of regular airport procedures. 

The practice, according to the NNIC, did not only create potential security vulnerabilities but also led to operational inefficiencies and an unfair advantage for those who could afford to pay.

"More than just addressing these issues, NNIC emphasized that the move is designed to enhance security, optimize logistics, and minimize disruption to passengers, personnel, and airport users, as well as align NAIA with international best practices and standards set by the International Civil Aviation Organization (ICAO)," the statement read.

Among the key changes are: 

1. VIP courtesies and accommodations will now be exclusively handled by NNIC’s VIP Assistance Personnel; 

2. Non-passengers will no longer be permitted to provide meet-and-greet services or accompany departing VIPs and IPs; 

3. VIP entourages will be limited to essential personnel to ensure efficient processing and reduce disruptions;

4. Access/annual passes previously issued for facilitation purposes will be evaluated on a per-case basis, replacing the previous annual pass system.
 

On the other hand, VIP courtesies are extended for the following reasons:

1. High-ranking officials often require enhanced security measures to mitigate potential threats.

2. Providing courtesies to foreign dignitaries is standard diplomatic practice and follows national protocol.

3. Expedited processing for travel is necessary for officials with critical responsibilities to the nation.
 

The NNIC said it will also introduce tailored fees for passengers not classified as VIPs or IPs but seeking similar services such as international performers and other high-profile passengers to discourage non-essential use and manage demand.

"This is consistent with global practices at major airports where premium services are priced at a higher rate, to limit requests while ensuring availability for those who really require them," it said. 

 

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