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Manila Bulletin devider Business devider Malacañang cites BIR for swift actions on all complaints

Malacañang cites BIR for swift actions on all complaints

Published Sep 22, 2023 06:19 am

At A Glance

  • The Bureau of Internal Revenue (BIR) successfully addressed all complaints and inquiries forwarded by Malacañang in the initial seven months of the year.<br>The 8888 Citizens' Complaint Center conveyed a total of 842 concerns to the BIR from January to July.<br>All issues were promptly resolved within the 72-hour compliance period.<br>Director Bernadette B. Casinabe expressed gratitude to the BIR management for their swift resolution of citizens' issues.<br>BIR Commissioner Romeo D. Lumagui, Jr. highlighted the 100 percent resolution rate as a testament to the BIR's commitment to prompt problem-solving for taxpayers.<br>The BIR chief called upon the team to continue fulfilling their responsibilities and serving the public diligently.<br>The bureau is dedicated to maintaining excellence and setting a new benchmark for efficient public service.

The Bureau of Internal Revenue (BIR) has successfully addressed all complaints and inquiries forwarded by Malacañang during the initial seven months of this year.

The 8888 Citizens' Complaint Center, affiliated with the Office of the President, conveyed a total of 842 concerns from January to July to the BIR. These issues were promptly addressed and resolved within the stipulated 72-hour compliance period, the bureau said.

Director Bernadette B. Casinabe of the center expressed her gratitude to the BIR management for their swift resolution of citizens' issues and concerns.

BIR Commissioner Romeo D. Lumagui Jr. emphasized that achieving a 100-percent resolution rate within the designated timeframe underscores the BIR's "unwavering commitment to delivering prompt solutions to taxpayers' problems."

"I have confidence in the dedication of our team and call upon them to continue steadfastly fulfilling our responsibilities and serving the best interests of the public," stated the BIR chief.

He further affirmed the bureau's commitment to maintaining excellence and establishing a new benchmark for efficient public service.

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Bureau of Internal Revenue (BIR) BIR Commissioner Romeo Lumagui Jr.
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