Prime Asia Hotel (PAH) has carved a niche in the hospitality business backed by technology provided by Converge ICT Solutions Inc.
“Our model is to always adapt and to listen to our guests, to see their requirements in order to adjust accordingly and improve our facilities,” said Prime Asia Hotel General Manager Walid El Zeer.
In a business where every second counts, technology's ability to eliminate bureaucratic roadblocks and enable real-time decision-making has been a game-changer for Prime Asia Hotel.
They harness technology to optimize operations, freeing up staff from tedious chores so they can concentrate on creating meaningful guest interactions. This helps them foster an environment where the team can thrive and guests feel truly valued.
Converge, their technology provider, plays a crucial role in this evolution by offering up-to-date solutions that complement the hotel's aspirations.
Their subscription to business-grade fiber of Converge, flexiBIZ, sees to it that the connectivity remains fast and reliable, meeting the speed and consistency that travelers require.
“Today, even if you give the cleanest room, cook the best food, give the best service, the nicest smile and you are not providing a good reliable Wi-Fi connection, the guest will not be happy. Now we are on FlexiBiz. It's it's very efficient, budget friendly and reliable solution,” El Zeer said.
He noted that, “sometimes the guests have two or three gadgets in the same room, but we are not receiving any complaints about it. It's still working very well and very reliable.”