The Land Transportation Office (LTO) will seek the assistance of the Philippine National Police (PNP) in running after fixers, including those who are using the social media for their illegal activities.
LTO chief Vigor Mendoza II said the plan will will complement the deployment of “mystery applicants” who are tasked to report the status of operations and service transactions in all district offices of the agency.
The deployment of “mystery applicants” is one of the strategies of the LTO Chief to get a clear picture of what is happening in the district offices, including the identification of service-related loopholes that the agency could still improve.
Mendoza said he is particularly interested in ensuring that the services down to the farthest LTO district offices are satisfactory, timely and are done with integrity and courteousness to their clients.
“We are planning to conduct operations on a regular basis. Sustained operations by joining the PNP and the LTO will surely make these fixers think twice before engaging in their illicit activities,” said Mendoza.
He emphasized that sustained operations against fixers and improved services are part of the good formula to drive fixers out of their illegal business.
“The certainty that these people will be punished, I always maintain, is one of the best ways to address this problem,” Mendoza said.
He argued that the public would not avail the help of these fixers if they see that the LTO is providing efficient and effective services.
“We must ensure that the services of the LTO are efficient and effective, and less complicated for the public. We will work towards more simple measures as we do away from bureaucratic processes,” Mendoza said.